While many companies promise to deliver an incredible customer experience, some are better at delivering than others. The need for leading, promoting, and enhancing a customer-focused culture is essential within every organization.
This training program will provide participants with an opportunity to explore their responsibilities within their role as a customer service agent. The Customer Service Training program will discuss the various skills and techniques, and will draw from participants own personal and varied experiences to share elements of reward and challenge. Participants should consider this training as a re-energizing time to build and expand from where they are now.