Nigerian Seminars and Trainings

Search conferences, training, seminars, courses and workshops in Nigeria and around the world

business logo

How to Create Positive Customer Experience - Service as an Art and a Science

By: Tom Associates Training  

Lagos State, Nigeria

25 - 26 Feb, 2016  2 day

Follow Event

  

NGN 94,500

This training is to make employees psychologically ready, supported with the skills-set to deliver impeccable customer service. After the programme, employees will be able to attend to more service demands and, in the process, strengthen the organization’s brand equity in a way that creates more customers.

The training will also focus on how each employee relates with other employees in the organization regarding their key result areas, especially the critical ones like:

  • Team spirit
  • Knowledge of Internal-Customer concept
  • Responsiveness and Time management
  • Personal initiatives
  • Interpersonal communications

Course Contents

Day One

  • The Basics of Customer Psychology
  • Understanding Customer Relationship Management
  • Understanding How to Set Relevant Personal Standards

Day Two

  • Emotional Intelligence in Service
  • Recover Dissatisfied Customers
5/7 Alade Lawal Street, Opposite Divisional Police Station, Off Ikorodu Road, Anthony, Lagos. Registration: 8.30 - 9.00 a.m. Class Session: 9.00 - 4.00 p.m. Feb 25 - 26 Feb, 2016
NGN 94,500.00(VAT Inclusive)
(Convert Currency)

08033019120

Discount of 5% to 3-4 participants from same organization. Discount of 10% to 5 or more participants from same organization.
Related Courses
Mastering Digital and Social Media Marketing Mastering Digital and Social Media Marketing

3 days, 17 - 19 Jan, 2018 

2018-01-17 12:01:00
State, Nigeria

Tom Associates Training

The Mastering Digital and Social Media Marketing training courses will discuss the following Day One The Digital Marketing Platform What really is digital marketing? Digital marketing vs Traditional ...

Finance for Non-Financial Managers Finance for Non-Financial Managers

5 days, 11 - 15 Dec, 2017 

2017-12-11 12:12:00
Lagos State, Nigeria

Tom Associates Training

Exposure of managers to important financial concepts in day-to-day business transactions. It will help them take better decisions on the basis of financial implications on the business. It will also ...

Competencies in Service Strategy Competencies in Service Strategy

4 days, 05 - 08 Dec, 2017 

2017-12-05 12:12:00
Lagos State, Nigeria

Tom Associates Training

A customer service thought process that enables everyone participating in it to contribute to development of strategies regarding: Understanding Customer Equity: Customer value proposition Customer ...

Job Hazard Analysis Training: Health and Safety Hazards at SME’s Worksites Job Hazard Analysis Training: Health and Safety Hazards at SME’s Worksites

2 day, 08 - 09 Feb, 2018 

2018-02-08 12:02:00
Norway

Tom Associates Training

This job hazard analysis training: health and safety hazards at SME’s worksites training course will discuss: Day One What is Job Hazard Analysis? Why Conduct a Job Hazard Analysis? Hazard ...