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How to Create Positive Customer Experience - Service as an Art and a Science

By: Tom Associates  

Lagos State, Nigeria

25 - 26 Feb, 2016  2 day

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NGN 94,500

This training is to make employees psychologically ready, supported with the skills-set to deliver impeccable customer service. After the programme, employees will be able to attend to more service demands and, in the process, strengthen the organization’s brand equity in a way that creates more customers.

The training will also focus on how each employee relates with other employees in the organization regarding their key result areas, especially the critical ones like:

  • Team spirit
  • Knowledge of Internal-Customer concept
  • Responsiveness and Time management
  • Personal initiatives
  • Interpersonal communications

Course Contents

Day One

  • The Basics of Customer Psychology
  • Understanding Customer Relationship Management
  • Understanding How to Set Relevant Personal Standards

Day Two

  • Emotional Intelligence in Service
  • Recover Dissatisfied Customers
5/7 Alade Lawal Street, Opposite Divisional Police Station, Off Ikorodu Road, Anthony, Lagos. Registration: 8.30 - 9.00 a.m. Class Session: 9.00 - 4.00 p.m. Feb 25 - 26 Feb, 2016
NGN 94,500.00(VAT Inclusive)
(Convert Currency)

08033019120

Discount of 5% to 3-4 participants from same organization. Discount of 10% to 5 or more participants from same organization.
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