Nigerian Seminars and Trainings

Search conferences, training, seminars, courses and workshops in Nigeria and around the world

business logo

How to Create Positive Customer Experience - Service as an Art and a Science

By: Tom Associates Training  

Lagos State, Nigeria

25 - 26 Feb, 2016  2 day

Follow Event

  

NGN 94,500

This training is to make employees psychologically ready, supported with the skills-set to deliver impeccable customer service. After the programme, employees will be able to attend to more service demands and, in the process, strengthen the organization’s brand equity in a way that creates more customers.

The training will also focus on how each employee relates with other employees in the organization regarding their key result areas, especially the critical ones like:

  • Team spirit
  • Knowledge of Internal-Customer concept
  • Responsiveness and Time management
  • Personal initiatives
  • Interpersonal communications

Course Contents

Day One

  • The Basics of Customer Psychology
  • Understanding Customer Relationship Management
  • Understanding How to Set Relevant Personal Standards

Day Two

  • Emotional Intelligence in Service
  • Recover Dissatisfied Customers
5/7 Alade Lawal Street, Opposite Divisional Police Station, Off Ikorodu Road, Anthony, Lagos. Registration: 8.30 - 9.00 a.m. Class Session: 9.00 - 4.00 p.m. Feb 25 - 26 Feb, 2016
NGN 94,500.00(VAT Inclusive)
(Convert Currency)

08033019120

Discount of 5% to 3-4 participants from same organization. Discount of 10% to 5 or more participants from same organization.
Related Courses
Mastering Digital and Social Media Marketing Mastering Digital and Social Media Marketing

3 days, 04 - 06 Oct, 2017 

2017-10-04 12:10:00
Lagos State, Nigeria

Tom Associates Training

The Mastering Digital and Social Media Marketing training courses will discuss the following Day One The Digital Marketing Platform What really is digital marketing? Digital marketing vs Traditional ...

Mastering Negotiations: The Principles and Practice Mastering Negotiations: The Principles and Practice

3 days, 11 - 13 Oct, 2017 

2017-10-11 12:10:00
Lagos State, Nigeria

Tom Associates Training

A training programme whose contents have been developed around six “Key Negotiation Lessons,” namely: Avoiding unreasonable or arbitrary positions Avoiding letting prejudices show ...

Strategic Brand Management Course: Success with Product Management Strategic Brand Management Course: Success with Product Management

3 days, 13 - 15 Dec, 2017 

2017-12-13 12:12:00
Lagos State, Nigeria

Tom Associates Training

This course delivers five broad competencies: Ability to develop marketing strategy to guide the plan for different brands in the company. Ability to manage the performance of the company’s ...

Smarter Presentation and Persuasive Public Speaking Skills Smarter Presentation and Persuasive Public Speaking Skills

3 days, 04 - 06 Oct, 2017 

2017-10-04 12:10:00
Lagos State, Nigeria

Tom Associates Training

The Smarter Presentation and Persuasive Public Speaking Skills training addresses Sales presentation Proposals presentation Reports presentation. Participants also practice Technical lecture ...