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Customer Service Excellence: Open Training

By: Contact Center Support Professionals Ltd

Lagos State, Nigeria

10 - 11 Dec, 2015  2 day

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NGN 40,000

Nominations remain open for next week's Customer Service Excellence Course. Excellent Customer Service skills not only make the difference between an immediate sale or lack of, it can also make or break a potential long term client relationship.

This training course equips Frontline Customer Service Professionals, Sales and Marketing Executives, Personal Assistants and Receptionists, Order Fulfillment Professionals, Secretaries and Key Account Managers, Back Office Support Staff and other executives tasked with the skills required to solidify positive client interactions and build long term customer relationships. Gain the knowledge and skills you need to deliver excellent Customer Service that are aligned, innovative and integrated to your business objectives.

Become more business savvy and develop your agility, the skills to build effective relationships across your organization, and the knowledge and confidence to prove your Customer Service functions worth.

This Program will equip participants with the essential skills and knowledge to deliver exceptional customer service and contribute to repeat purchase and increased profitability. It is designed to move your customer service representatives beyond minimum service standards into outstanding, knowledgeable, high performance employees.

CCSP Service Excellence Training program enhances employee professionalism and leads to customer happiness. Employees will transform knowledge into action using the practice exercises, job aids and learning toolkits that accompany each unit

This learning intervention program will:

  • Increase customer satisfaction through employees who are thoroughly trained in how to exceed service standards
  • Enhance customer satisfaction and retention as your employees better understand their contribution to the organization bottom line.
  • Enhance representative skills for customer loyalty and repeat purchase
  • Increase staff productivity and organization return on investment.

If you are a Customer Service professional looking to develop your knowledge and skills, this program is for you. Contact Centre Support Professional is a highly professional firm that offers training programs which are highly interactive and designed to ensure learning is embedded. Our faculty comprises a diverse and experienced faculty who are active professionals and consultants able to bridge theory and practicals. When you sign up for this course, we can guarantee you will be in good company.

Below are some of the companies who have sent delegates on some of our courses recently and others already booked for the upcoming programme.

  • Aero Contractors Nigeria
  • Konga Online
  • PZ Cussons Nigeria
  • Bet9ja
  • Fan Milk Plc
  • Staco Insurance Plc
  • KFC
  • Johny Rockets
  • Domino’s Piza
  • Rosabon Financial Services
  • Mutual Benefits Assurance Plc.
  • Mouka Foam Plc. etc.

If your organization is large and you have six or more nominees, the in-house version of this programme could be just what you need. We will come to your premises or other venue and deliver this programme at a fraction of the open course fee.

Bonjour Mes Amies Training Centre, No 20A Abibat Ajose street, Zone A4 Ogudu GRA, Lagos, Nigeria. Dec 10 - 11 Dec, 2015
NGN 40,000.00(Inclusive of Training Materials. Payment Details:Account Name: Contact Centre Support Professionals Ltd. GT Bank A/c No: 0016222224 IBTC A/c No: 2211515891)
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08032253999; 08099451919