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Effective Office Management and Administration Skills

By: London Management Centre

United Kingdom

14 - 18 Nov, 2016  5 days

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GBP 3,600

This training course is intended to develop the interpersonal and professional skills required by office administrators and personal assistants. Delegates will be presented with a practical overview of the hands-on managerial duties, responsibilities and the essential knowledge required for fulfilling their role successfully.

Who should attend?

  • This effective course is designed primarily for office managers, executive secretaries and personal assistants to directors and executives.
  • Understand the typical responsibilities of an office manager/administrator
  • Planning: forecasting, establishing objectives, setting targets
  • Control: checking performance against plans
  • Problems related to change and overcoming barriers
  • Eliminating time wasters
  • Organizing: allocating resources, delegating, using time effectively, setting priorities, dealing with routine
  • The office manager's contribution to the management team
  • Creating a stimulating and productive work environment
  • Managing records; business records, filing paper and non-paper documents
  • The effective role of communication skills in the support team
  • Planning meetings
  • Preparing an agenda
  • Taking minutes 
  • Project Skills
  • What makes a successful project
  • Building a strong relationship with all parties in the project
  • Tools and techniques for creative thinking
  • Managing difficult people and resolving conflict
London Management Centre, 92 Seymour Pl, Marylebone, London W1H 2NJ Nov 14 - 18 Nov, 2016
GBP 3,600.00
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