Strategic Customer Service Management (Quality Improvement Process)
By: Human Capital Associates
Lagos State, Nigeria
Feb 17 - 19 Feb, 2016
In today’s business environment, a key element of business practice is to position one’s product/service differently and create a unique image for it. To achieve this, excellent customer service management is very vital. It is superior service as perceived by customers that makes the difference between successful organizations and unsuccessful ones.
This training workshop will assist senior personnel who are managers of the front line staff to acquire better skills and strategies for excellent customer care and relationship building competencies.
Facilitators: Aderemi F. Adewale – B.Sc., M.Sc., MBA (Marketing) – An experienced management practitioner with over two decades of post graduation work practice. Mr. Adewale worked with McGraw-Hill Book Co. USA as the Academic Sales Representative for West Africa. He later joined The Boot Company Nig. Ltd. which later changed her name to (BCN PLC) as Area Sales Manager for West and North and he rose to become the General Manager / C.E.O of the company.
Venue: Ostra Hall & Hotel, off Otunba Jobi Fele Way,
Opposite NNPC Gas Station Alausa, Ikeja, Lagos