This 5 days programme will ensure you stay ahead in today’s online world. Your business needs to meet with the increasing client and business demands for consistent, quality and cost effective IT services.
At the end of this course you should know and
- Understand how to reduce risk, cut costs and generate higher profit
- Improved efficiency, reliability and consistency of IT services
- More focused and consistent documentation processes Increase managerial control and responsibilities, increasing ownership
- Methods to measure and evaluate performance, processes and practices, providing more structured opportunities for continual improvement As well as ensure your company meets with the high demands of IT governance
- ISO 20000 will align your IT service management with an overall business strategy and create a platform for effective business continuity management.