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Effective Service Delivery (PASD 609)

By: Administrative Staff College of Nigeria (ASCON)  

Lagos State, Nigeria

16 - 20 May, 2016  5 days

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NGN 75,000

 At the end of the Workshop, participants should able to:

  • Deliver  effective service to clients/customers
  • Establish performance standards
  • Develop a simple customer charter
  • Identify enabling and inhibiting factors that affect effective service delivery
  • Demonstrate skills for enhancing customers satisfaction.

Workshop Content

Topics to be delivered include, among others:

  • Overview of servicom and service delivery
  • Client charter formulation and implementation
  • Performance indicators and performance monitoring procedures
  • Management of change
  • Effective communication and interpersonal skills
  • Handling customers complaints.

Target Audience

The workshop is designed for senior public service officers on GLS 10 - 14, i.e. servicom desk officers, nodal officers, public relations officers and their counterparts in the private sector.

ASCON Complex, Topo, Badagry May 16 - 20 May, 2016
NGN 75,000.00(Per Participant (This Excludes Accommodation and Feeding))
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08032825389