Nigerian Seminars and Trainings

Search conferences, training, seminars, courses and workshops in Nigeria and around the world

business logo

Steps to Success in Telemarketing

By: Tom Associates Training  

Lagos State, Nigeria

05 - 06 May, 2016  2 day

Follow Event

  

NGN 94,500

Telemarketers often get all manners of ad-hoc rules in a bid to achieve telemarketing success: Always show up energized; Be raring to go; Perpetually on the game; Keep a notepad nearby to jot thoughts; etc. etc. These may be valid, even if confusing.

What this course sets out to achieve is to present telemarketers with straight-forward checklists that are specific, brief and applicable in four areas of relevance:

  • The Job Role
  • The Essential Skills
  • Knowledge and Abilities
  • Attitudes and Personal Orientation

Course Contents

Day One

  • Understanding the Job Role
  • Conversations: the Tactful Tips
  • Constructive and cooperative Interpersonal Relationships 
  • Voice modulation
  • Time Management
  • Concentration - shutting out distractions

Day Two

  • Handling complaints
  • Solving problems and making decisions
  • Knowledge of the English Language
  • Telemarketers self-organization
  • Telephone manners
  • Closing the sale
5/7 Alade Lawal Street, Opposite Divisional Police Station, Off Ikorodu Road, Anthony, Lagos. Registration: 8.30 - 9.00 a.m. Class Session: 9.00 - 4.00 p.m. May 05 - 06 May, 2016
NGN 94,500.00(VAT Inclusive)
(Convert Currency)

08033019120

Discount of 5% to 3-4 participants from same organization. Discount of 10% to 5 or more participants from same organization.
Related Courses
Intermediate Excel for Financial and Business Analysis Intermediate Excel for Financial and Business Analysis

3 days, 18 - 20 Oct, 2017 

2017-10-18 12:10:00
Lagos State, Nigeria

Tom Associates Training

This intermediate course is to make participants understand some critical functions and their usages in MS Excel. It starts with Data Manipulations, and goes on to Formatting and Displaying ...

Inventory, Logistics and Distribution Management Inventory, Logistics and Distribution Management

3 days, 26 - 28 Jul, 2017 

2017-07-26 12:07:00
Lagos State, Nigeria

Tom Associates Training

Logistics has become a quintessential factor in modern day organizations. This course examines the core issues and skills required to promote production and distribution efficiency, reduce waste and ...

Key-Account Managers Training Key-Account Managers Training

3 days, 04 - 06 Oct, 2017 

2017-10-04 12:10:00
Lagos State, Nigeria

Tom Associates Training

Key-Account Managers Training teaches participants the relevant marketing, selling and relational skills needed today to grow and keep an Account for life. Managers of Key Accounts should be ever so ...

How to Find and Win New Business:Opening Doors and Converting Opportunities How to Find and Win New Business:Opening Doors and Converting Opportunities

3 days, 03 - 05 May, 2017 

2017-05-03 12:05:00
Lagos State, Nigeria

Tom Associates Training

The Focus of the How to Find and Win New Business: Opening Doors and Converting Opportunities training course are: How to plan prospecting for new customers How to position the organization and ...