Nigerian Seminars and Trainings

Search conferences, training, seminars, courses and workshops in Nigeria and around the world

business logo

The Customer Complaint System: A Tool for Customer Service Improvement

By: Reenel Associates

Lagos State, Nigeria

06 - 10 Jun, 2016  5 days

Follow Event

  

NGN 220,000

This specialized course tackles the issue of customer complaints by focusing on its two components: the behavioral aspect related to the individual employee who deals face to face with the complainant and the system's or procedural aspect related to how the organization should process a complaint, every step of the way, from the moment it is raised to its conclusion. In addition the course also covers the necessary preparations an organization must go through in terms of culture development and openness before it can hope to benefit from complaints, recover complaining customers, improve internal processes and achieve new heights in customer satisfaction.

Course Objectives

By the end of the course, participants will be able to:

  • Defend the vital role of a customer complaints management system in enhancing organizational performance
  • Implement a customer feedback system that will maximize customer satisfaction and retention
  • Manage every phase of the complaint handling process from
  • preparation to closing including receipt, analysis, escalation, tracking, and all internal and external communication
  • Formulate relevant key performance indicators to assess and audit complaint systems
  • Evaluate existing systems and benchmark against world’s top complaints handling standards

Target Competencies

  • Customer orientation
  • Empathic outlook
  • Emotional control
  • Meeting standards
  • Systems judgement
  • Organized workplace
  • Quality orientation

Target Audience
Customer complaint system managers and staff, customer service managers and staff, as well as managers and staff of support departments such as HR and IT, that provide services to other departments (internal customers) in the organization.

Lagos Jun 06 - 10 Jun, 2016
NGN 220,000.00
(Convert Currency)

08053338830

Related Courses
The Power of Leaders The Power of Leaders

3 days, 07 - 09 Aug, 2017 

2017-08-07 12:08:00
Abuja FCT, Nigeria

Reenel Associates

The course addresses the perennial differences between management and leadership. It aims at providing participants with an overview of emotional intelligence and examines some major leadership ...

Administration and Office Management: Best practices and Technology Administration and Office Management: Best practices and Technology

5 days, 01 - 05 Dec, 2017 

2017-12-01 12:12:00
Abuja FCT, Nigeria

Reenel Associates

Administrative assistants are invaluable members of the office team. They are charged with overseeing and coordinating the day to day operations of a business. Thanks to the advent of communication ...

Cloud Management and Security: Principles and Best Practice Cloud Management and Security: Principles and Best Practice

3 days, 05 - 07 Jul, 2017 

2017-07-05 12:07:00
Abuja FCT, Nigeria

Reenel Associates

Cloud computing is a new concept using old technologies. It has quickly become a vital tool in organizations across all industries as an Internet-scale computing infrastructure. Nevertheless, despite ...

Efficient Administration Skills Efficient Administration Skills

3 days, 02 - 04 Oct, 2017 

2017-10-02 12:10:00
Abuja FCT, Nigeria

Reenel Associates

This course aims to help you raise your efficiency levels and develop competencies that will help you move up your career. You will understand the importance of being a team player and will give you ...