Nigerian Seminars and Trainings

Search conferences, training, seminars, courses and workshops in Nigeria and around the world

business logo

The Customer Complaint System: A Tool for Customer Service Improvement

By: Reenel Associates

Lagos State, Nigeria

06 - 10 Jun, 2016  5 days

Follow Event

  

NGN 220,000

This specialized course tackles the issue of customer complaints by focusing on its two components: the behavioral aspect related to the individual employee who deals face to face with the complainant and the system's or procedural aspect related to how the organization should process a complaint, every step of the way, from the moment it is raised to its conclusion. In addition the course also covers the necessary preparations an organization must go through in terms of culture development and openness before it can hope to benefit from complaints, recover complaining customers, improve internal processes and achieve new heights in customer satisfaction.

Course Objectives

By the end of the course, participants will be able to:

  • Defend the vital role of a customer complaints management system in enhancing organizational performance
  • Implement a customer feedback system that will maximize customer satisfaction and retention
  • Manage every phase of the complaint handling process from
  • preparation to closing including receipt, analysis, escalation, tracking, and all internal and external communication
  • Formulate relevant key performance indicators to assess and audit complaint systems
  • Evaluate existing systems and benchmark against world’s top complaints handling standards

Target Competencies

  • Customer orientation
  • Empathic outlook
  • Emotional control
  • Meeting standards
  • Systems judgement
  • Organized workplace
  • Quality orientation

Target Audience
Customer complaint system managers and staff, customer service managers and staff, as well as managers and staff of support departments such as HR and IT, that provide services to other departments (internal customers) in the organization.

Lagos Jun 06 - 10 Jun, 2016
NGN 220,000.00
(Convert Currency)

08053338830

Related Courses
Conference on Power of the Effective Female Executive Conference on Power of the Effective Female Executive

2 day, 13 - 14 Dec, 2017 

2017-12-13 12:12:00
Abuja FCT, Nigeria

Reenel Associates

Take advantage of this conference on power of the effective female executive and be taught a 360 degree turnaround on how to get the optimum utilization of your potentials’ in this total ...

Strategy Management in the Public Sector Strategy Management in the Public Sector
On going

8 days, 20 - 27 Nov, 2017 

2017-11-20 12:11:00
Lagos State, Nigeria

Reenel Associates

The public sector’s role and its classical paradigm of slow movement is changing. This fast paced change requires a specialized look at the meaning of strategy management in this exciting ...

High Performance Teams High Performance Teams

5 days, 17 - 21 Jul, 2018 

2018-07-17 12:07:00
Lagos State, Nigeria

Reenel Associates

Even the best laid plans and strategies can fail if the team driving the plan is not well developed. Developing high performing teams takes time, effort and a deep understanding of the dynamics of ...

Certified Human Resources Professional: from Traditional HR Role to Business Partner Certified Human Resources Professional: from Traditional HR Role to Business Partner

3 days, 11 - 13 Dec, 2017 

2017-12-11 12:12:00
Abuja FCT, Nigeria

Reenel Associates

Human resources has to transform itself in order to earn a seat at the decision making table. The door is wide open for human resources to become the business partner it always wanted to be rather ...