Becoming a "Certified Customer Service Manager" opens many doors and is your passport to a leadership career in customer service. This training program has been developed with a focus on developing leaders in the customer service discipline able to quickly contribute at the organization's most senior level including board membership
- Managing Customer Service Performance and Matrices
- Managing Customer Service Human Resources: Leading Service Professionals.
- Emotive Communication: Politeness
- Personal Effectiveness
- Coaching Skills for Service Managers