Certified Customer Service Manager Training
By: Contact Center Support Professionals Ltd
Lagos State, Nigeria
Feb 22 - 25 Feb, 2016
Becoming a "Certified Customer Service Manager" opens many doors and is your passport to a leadership career in customer service. This training program has been developed with a focus on developing leaders in the customer service discipline able to quickly contribute at the organization's most senior level including board membership
- Managing Customer Service Performance and Matrices
- Managing Customer Service Human Resources: Leading Service Professionals.
- Emotive Communication: Politeness
- Personal Effectiveness
- Coaching Skills for Service Managers
Venue: Bonjour Mes Amies Corporate Suites, No 20A Abibat Ajose Street, Zone A4 Ogudu GRA, Lagos Nigeria.