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Certified Customer Service Manager Training

By: Contact Center Support Professionals Ltd

Lagos State, Nigeria

22 - 25 Feb, 2016  4 days

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NGN 135,000

Becoming a "Certified Customer Service Manager" opens many doors and is your passport to a leadership career in customer service. This training program has been developed with a focus on developing leaders in the customer service discipline able to quickly contribute at the organization's most senior level including board membership

 Learning Outcomes:

  • Managing Customer Service Performance and Matrices
  • Managing Customer Service Human Resources: Leading Service Professionals.
  • Emotive Communication: Politeness
  • Personal Effectiveness
  • Coaching Skills for Service Managers
Bonjour Mes Amies Corporate Suites, No 20A Abibat Ajose Street, Zone A4 Ogudu GRA, Lagos Nigeria. Feb 22 - 25 Feb, 2016
NGN 135,000.00(Negotiable)
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