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Refining your Interpersonal Skills

By: Lagos Business School   

Lagos State, Nigeria

24 - 26 Oct, 2016  3 days

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NGN 235,000

The complexities and sophistication in today’s business environment elevates the importance of communication and relationship management. In the face of economic uncertainty, a surge in the virtual side of business, the intricacy of stakeholders’ expectations and competition styles, relationship management has changed greatly from what it used to be a decade ago. Economic, social and political pressures are forcing people and organizations to rework the way relationships are managed. The programme design works on the research-supported view that the ability to manage relationships is supported by a deeper understanding and appreciation of self.


  • Theories of Intelligence
  • Intrapersonal and Interpersonal Intelligence
  • Neurological and Physiological Underpinnings of Emotional Intelligence
  • Emotional Intelligence Domains (EIDs)
  • Tools and Techniques for Increasing Competence in the EIDs
  • The Power of the Brain: Using the Brain to manage self and others
  • Relationship between Emotional Intelligence (EI) and Interpersonal Relations
  • Transactional Analysis
  • Listening and Probing
  • Giving and Receiving Criticism
  • Influencing 360°
  • Conflict Management
  • How to Prevent the Barriers to Effective Communication
  • Leadership Communication

Target Audience

  • Managers, team leaders and supervisors who want to maximize their positive impact on others through effective interpersonal skills.
  • Team leaders and middle to senior-level functional managers in both private and public sector organizations whose roles require an understanding of people and idiosyncrasies.
  • Experts and specialists making a transition from managing equipment and processes to leading people.
Lagos Business School (LBS), Km 22, Lekki - Epe Expressway, Ajah, Lagos. Oct 24 - 26 Oct, 2016
NGN 235,000.00
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08025014623 - 4, 014546788