Nigerian Seminars and Trainings

Search conferences, training, seminars, courses and workshops in Nigeria and around the world

business logo

Customer Service Excellence: (The Moment of Truth)

By: Human Capital Associates

Lagos State, Nigeria

01 - 02 Sep, 2016  2 day

Follow Event

  

NGN 60,500

In today’s businesses and in particular, the service industry, three factors work individually and in combination to make organizations reconsider the way they do business. These are: sophisticated customers’ needs, intense competition, and the pace of change. Quality customer care is leading this change! Each day of every week, of every month and of every year, customers come into contact with various transactional points of the service and make a silent judgement - they fill out a mental “report card” on the way they are treated. Each report card is a “moment of truth”.

Organizations that provide satisfying services and quality products will always be remembered and rewarded in the following ways: Improved Customer Retention, Increased Business Growth, and Enhanced Self and Organizational Image.

Ostra Hall & Hotel, Off Jobi Fele Way, Opp. NNPC Gas Station, CBD Alausa, Ikeja, Lagos State Sep 01 - 02 Sep, 2016
NGN 60,500.00 + 3,025.00 (VAT)(Group Discount Available)
(Convert Currency)

234802917049, 2348051365946, 23468933608

Group Discount Available
Sam Obisesan - M.Sc., MNIM - A seasoned banker with over two decades of post graduation experience gained from Union Bank and Intercontinental Bank Plc. He left the banking industry as a training manager. He will bring his experience to bear of this programme.
Related Courses
 Executive Program for Corporate Secretaries and Administrative Heads Executive Program for Corporate Secretaries and Administrative Heads

5 days, 10 - 14 Jul, 2017 

2017-07-10 12:07:00
United Arab Emirates

Human Capital Associates

Corporate Secretaries / Administrative heads functions have become one of the most demanding careers and a tough profession. Their roles are now more diverse than ever as they find themselves now ...

Just in Time Combating Waste in Manufacturing and Service Industries Workshop Just in Time Combating Waste in Manufacturing and Service Industries Workshop

3 days, 04 - 06 Sep, 2017 

2017-09-04 12:09:00
State, Nigeria

Human Capital Associates

Just in Time (JIT) is a total commitment to excellence in manufacturing and service industries. That excellence is achieved primarily through the elimination of waste. JIT is viewed as an umbrella ...

   IWCF Level 3 and 4 Well Control Certification Program IWCF Level 3 and 4 Well Control Certification Program

5 days, 18 - 22 Sep, 2017 

2017-09-18 12:09:00
Egypt

Human Capital Associates

This course will provide an understanding of well control techniques for surface or subsea BOP installations at supervisory level according to International Well Control Forum standards. ...

Work Ethics, Positive Work - Attitude and Productivity Improvement Program. Work Ethics, Positive Work - Attitude and Productivity Improvement Program.

2 day, 14 - 15 Sep, 2017 

2017-09-14 12:09:00
State, Nigeria

Human Capital Associates

A positive attitude at work goes a long way towards improving the work environment, increasing productivity and reducing workplace stress and waste. It is true that an employer can influence the work ...