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Customer Service Excellence: (The Moment of Truth)

By: Human Capital Associates

Lagos State, Nigeria

01 - 02 Sep, 2016  2 day

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NGN 60,500

In today’s businesses and in particular, the service industry, three factors work individually and in combination to make organizations reconsider the way they do business. These are: sophisticated customers’ needs, intense competition, and the pace of change. Quality customer care is leading this change! Each day of every week, of every month and of every year, customers come into contact with various transactional points of the service and make a silent judgement - they fill out a mental “report card” on the way they are treated. Each report card is a “moment of truth”.

Organizations that provide satisfying services and quality products will always be remembered and rewarded in the following ways: Improved Customer Retention, Increased Business Growth, and Enhanced Self and Organizational Image.

Ostra Hall & Hotel, Off Jobi Fele Way, Opp. NNPC Gas Station, CBD Alausa, Ikeja, Lagos State Sep 01 - 02 Sep, 2016
NGN 60,500.00 + 3,025.00 (VAT)(Group Discount Available)
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234802917049, 2348051365946, 23468933608

Group Discount Available
Sam Obisesan - M.Sc., MNIM - A seasoned banker with over two decades of post graduation experience gained from Union Bank and Intercontinental Bank Plc. He left the banking industry as a training manager. He will bring his experience to bear of this programme.
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