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Document Control Systems

By: International Air Transport Association (IATA)


15 - 18 Nov, 2016  4 days

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USD 2,200

Document control helps you ensure compliance with industry regulations and reinforce quality management within your organization. This hands-on course gives you a test environment to build your own document control procedures, including: process mapping, referencing and amendments. You will also learn how to maintain a document infrastructure and distribute control documents so that they are current and accessible to all stations.

What you will learn

Upon completing this course you will know how to:

  • Build a document control system that satisfies your quality management requirements
  • Follow a document throughout its life cycle, from creation to retirement
  • Establish guidelines for consistent document appearance, notation and circulation
  • Create standards to maintain the integrity of your document control system and make your documentation available for auditors

Course Content

Document hierarchy

  • Quality manual
  • Policy and procedures
  • Work instructions
  • Records

Document consistency and referencing

  • Communication style
  • Numbering systems
  • Controlled document list
  • Circulation list

Document retention and amendment

  • EU-OPS, ICAO, ISO requirements and resources
  • Process and document ownership
  • Periodic review

Documentation standards

  • Defining a corporate standard
  • Document security and control
  • What documentation means to auditors

IOSA documentation requirements

  • Operational Management and Control Systems
  • IOSA Audit Standards
  • IOSA Documentation Review Requirements


  • This course uses a series of practical exercises to help you build your own document control procedures.
  • A final examination is given at the end of the course.

Who Should Attend?

This course is recommended for Airline and Ground Service Provider managers working in:

  • Quality
  • Flight and ground operations
  • Maintenance
  • Safety

Certificate Awarded

An IATA Certificate of Completion is awarded to participants obtaining a grade of 70% or higher on all exercises and exams. A special distinction is awarded to participants obtaining a grade of 90% or higher.

Netherlands, Amsterdam Nov 15 - 18 Nov, 2016
USD 2,200.00(Non-Member)
USD 1,870.00(Member)
USD 1,540.00(Developing Nations)
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+41.22.770.2565, +41.79.735.1062

Early bird discount- Register before Aug 15, 2016 to save 20% off your price category