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Interpersonal Skills and Emotional Intelligence

By: IBFCAlliance Limited  

Lagos State, Nigeria

29 - 31 Aug, 2016  3 days

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NGN 120,000

Interpersonal Skills and the Organisation

  • Understanding Interpersonal Skills - The Johari Window
  • Identifying Emotional States and Their Impact on Job Performance
  • Working Together

Behavioural Types

  • Understanding Behaviour
  • Understanding Thy Self
  • Push, Pull and Avoid Behavioural Types

Communicating With Others

  • Communication Styles
  • Questioning and Listening
  • Reducing Misunderstanding

The Self Dimension - Awareness

  • Understanding Emotions
  • Emotional Hijack
  • Signal Processing

The Self Dimension - Management

  • The Power of Choice
  • The Power of Optimism
  • Managing Anger and Worry

The Self Dimension - Motivation

  • Understanding Motivation
  • The Power of Self-Talk
  • Managing States - Apathy and Flow

The Others Dimension - Social Awareness

  • Why Social Awareness?
  • Group Interactions
  • Effective Listening

Relationship Management

  • The 6 Human Needs
  • The 6 Principles of Influence
IBFCAlliance Limited, 3rd Floor, East Wing, City Hall, Catholic Mission Street, Lagos Island Aug 29 - 31 Aug, 2016
NGN 120,000.00
(Convert Currency)

+234(0)817-421-9674

Discounts will be offered for more than 3 participants