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Customer Service Excellence: How to Win and Keep Customers

By: Alpha Partners

Lagos State, Nigeria

15 - 18 Aug, 2017  4 days

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NGN 105,000

By the end of the program, participants will be able to

  • Understand the importance of customer service in a competitive environment
  • Practice the techniques of managing customer expectations and delighting customers
  • Agree on a strategy to recover from major setbacks and regain the loyalty of customers

CONTENT

  • Customer Service
  • Customer Services in a Competitive Environment
  • Establishing Winning Relationships
  • Customer Requirements for Quality
  • Components and Gaps of Quality Service 
  • The Best-Practice Model and Service Quality Indicators
  • Levels of Service Offered to your Customers
  • Managing Customer Expectations
  • Strategies and Actions to Delight Your Customers
  • Professional Behaviour with the Customer
  • Treating Customer as Royalty 
  • Strategies for Service Delivery
  • Measuring Customer Satisfaction
  • Retaining Current Customers
  • Recovering Lost Customers
  • Attracting New Customers  
  • Polish your Perception Points
  • Upgrading People Skills

FOR WHOM: Marketing Staff, Managers/Supervisors, Sales Representatives and Senior Customer Service Staff in various segments of the organization in both the Public and Private Sectors.

Alpha Partners Professional Training Conference Centre. 200, Muritala Mohammed Way (3rd Floor) Opposite Adekunle BRT Bus-stop, Yaba - Lagos. Aug 15 - 18 Aug, 2017
NGN 105,000.00
(Convert Currency)

08033045484

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