Management Skills for Secretaries and Administrative Support Staff

In this exciting four-day workshop administrative staff and secretaries will learn the powerful trick of the management trade-high impact approaches that will give the power and knowledge to handle your administrative duties with confidence.  Make decision, mange change, solve problems, negotiate what you need, watch problem dissolve and roadblocks fall as you use the time-tested management skills you will acquire in this workshop; you will take advantage of the same method used by the most powerful and effective managers.

CONTENT:

Planning and Scheduling

• Planning methods
• Identifying and clarifying priorities
• Scheduling tasks
• Managing stress
• Time management

Negotiating

• Win-win negotiating
• Not compromising
• Effective negotiating skills

Presentation and Communication Skills

• Barriers of communication
• Power persuasion
• Effective communication
• Art of presentation

Managing, Motivating and Leading People

• Leadership
• Leadership styles
• Motivation theory
• Feedbacks
• Delegating tasks

Decision- Making and Problem Solving

• Initiating ideas
• A good decision making
• Step by step techniques of solving problem
• Team work and brainstorming

FOR WHOM: Human Resource Managers/Officers, Supervisors, Admin and Personnel Managers, Secretaries, Support Staff and others who perform related functions in the Public and Private sectors.