Nigerian Seminars and Trainings

Search all upcoming seminars, conferences, short management courses and training in Nigeria and around the World

business logo

How to Create Positive Customer Experience: Service as an Art and a Science

By: Tom Associates  

Lagos State, Nigeria

25 - 26 May, 2017  2 day

Follow Event

  

NGN 94,500

This training is to make employees psychologically ready, supported with the skills-set to deliver impeccable customer service. After the programme, employees will be able to attend to more service demands and, in the process, strengthen the organization’s brand equity in a way that creates more customers.

The training will also focus on how each employee relates with other employees in the organization regarding their key result areas, especially the critical ones like:

  • Team spirit
  • Knowledge of Internal-Customer concept
  • Responsiveness and Time management
  • Personal initiatives
  • Interpersonal communications.          

Course Contents

Day One

  • The Basics of Customer Psychology
  • Managing the Eight Different Customer Types
  • Understanding Customer Relationship Management
  • Responsiveness and Time management
  • Interpersonal Communications
  • Team spirit
  • Knowledge of Internal-Customer concept
  • Understanding How to Set Relevant Personal Standards
  • Personal initiatives
  • How Your Behavioral Styles Show Through
  • Reading and Understanding Others’ Behavioral Styles.

Day Two

  • Defining Customer Experience
  • Definition of Exceptional Service
  • Living and Sustaining the Spirit of Enterprise.
  • Emotional Intelligence in Service
  • Add Emotional Value to Service
  • Personal Technique for Maximum Emotional Connectivity
  • Recover Dissatisfied Customers
  • Understand that service glitches can be an opportunity to build loyalty.
  • Learn how to create an open communication with customers
  • Understand that your reactions will project your Feelings to the customers
  • Know How Best to Act Upon Complaints
  • Achieve Customer ‘Feel Good’ Goals.
5/7 Alade Lawal Street, Opposite Divisional Police Station, Off Ikorodu Road, Anthony, Lagos. Registration: 8.30 - 9.00 a.m. Class Session: 9.00 - 4.00 p.m. May 25 - 26 May, 2017
NGN 94,500.00(including VAT)
(Convert Currency)

08033019120

Discount of 5% to 3-4 participants from same organization. Discount of 10% to 5 or more participants from same organization.
Related Courses
A Manager’s Personal Effectiveness A Manager’s Personal Effectiveness

3 days, 15 - 17 Aug, 2018 

2018-08-15 12:08:00
Lagos State, Nigeria

Tom Associates

This course is about what managers can do specifically to improve their individual effectiveness and enhance productivity for the organization. The programme contents have been developed around seven ...

Frontline Leadership: Emerging Leadership Course Frontline Leadership: Emerging Leadership Course

3 days, 04 - 06 Jun, 2018 

2018-06-04 12:06:00
Lagos State, Nigeria

Tom Associates

The training course presents the basic principles that are the foundation of all the leadership activities and central to senior level effectiveness: Building and maintaining a positive, ...

Fleet Management for Profitability Course Fleet Management for Profitability Course

3 days, 20 - 22 Jun, 2018 

2018-06-20 12:06:00
Lagos State, Nigeria

Tom Associates

This is a comprehensive fleet management course that covers important and vital aspects of the fleet life cycle. Fleet management practitioners and owners must keep abreast of the latest ...

Inventory, Logistics and Distribution Managemen Course t Inventory, Logistics and Distribution Managemen Course t

3 days, 01 - 03 Aug, 2018 

2018-08-01 12:08:00
Lagos State, Nigeria

Tom Associates

Logistics has become a quintessential factor in modern day organizations. This course examines the core issues and skills required to promote production and distribution efficiency, reduce waste and ...