Nigerian Seminars and Trainings

Search conferences, training, seminars, courses and workshops in Nigeria and around the world

business logo

How to Create Positive Customer Experience: Service as an Art and a Science

By: Tom Associates Training  

Lagos State, Nigeria

25 - 26 May, 2017  2 day

Follow Event

  

NGN 94,500

This training is to make employees psychologically ready, supported with the skills-set to deliver impeccable customer service. After the programme, employees will be able to attend to more service demands and, in the process, strengthen the organization’s brand equity in a way that creates more customers.

The training will also focus on how each employee relates with other employees in the organization regarding their key result areas, especially the critical ones like:

  • Team spirit
  • Knowledge of Internal-Customer concept
  • Responsiveness and Time management
  • Personal initiatives
  • Interpersonal communications.          

Course Contents

Day One

  • The Basics of Customer Psychology
  • Managing the Eight Different Customer Types
  • Understanding Customer Relationship Management
  • Responsiveness and Time management
  • Interpersonal Communications
  • Team spirit
  • Knowledge of Internal-Customer concept
  • Understanding How to Set Relevant Personal Standards
  • Personal initiatives
  • How Your Behavioral Styles Show Through
  • Reading and Understanding Others’ Behavioral Styles.

Day Two

  • Defining Customer Experience
  • Definition of Exceptional Service
  • Living and Sustaining the Spirit of Enterprise.
  • Emotional Intelligence in Service
  • Add Emotional Value to Service
  • Personal Technique for Maximum Emotional Connectivity
  • Recover Dissatisfied Customers
  • Understand that service glitches can be an opportunity to build loyalty.
  • Learn how to create an open communication with customers
  • Understand that your reactions will project your Feelings to the customers
  • Know How Best to Act Upon Complaints
  • Achieve Customer ‘Feel Good’ Goals.
5/7 Alade Lawal Street, Opposite Divisional Police Station, Off Ikorodu Road, Anthony, Lagos. Registration: 8.30 - 9.00 a.m. Class Session: 9.00 - 4.00 p.m. May 25 - 26 May, 2017
NGN 94,500.00(including VAT)
(Convert Currency)

08033019120

Discount of 5% to 3-4 participants from same organization. Discount of 10% to 5 or more participants from same organization.
Related Courses
Operational Excellence Practices for Work Efficiency and Reduced Cost Operational Excellence Practices for Work Efficiency and Reduced Cost

3 days, 29 - 31 Jan, 2018 

2018-01-29 12:01:00
Lagos State, Nigeria

Tom Associates Training

Operational Excellence (or Lean business-thinking) as a business practice will help to eliminate waste and create, retain and sustain wealth for the business. Benefits of Operational Excellence ...

Coaching for Peak Performance Coaching for Peak Performance

2 day, 07 - 08 Jun, 2018 

2018-06-07 12:06:00
Lagos State, Nigeria

Tom Associates Training

Coaching can be a game changer for employee retention, productivity, efficiency, effectiveness, as well as for preparing mid-level managers for top leadership positions. As pressure on today’s ...

Administrative Functions and Office Management Course Administrative Functions and Office Management Course
On going

5 days, 15 - 19 Jan, 2018 

2018-01-15 12:01:00
Lagos State, Nigeria

Tom Associates Training

A training to deliver the requirements of Administrative Officers, so they are brought up-to-date with what is expected of them at all times. The contents will make administrative staff to be highly ...

SMEs Combating Production and Service Wastages SMEs Combating Production and Service Wastages

3 days, 07 - 09 Feb, 2018 

2018-02-07 12:02:00
Lagos State, Nigeria

Tom Associates Training

Wastes in the production of goods and services always exist and will grow without intervention. These are elements of products and services actually not valued by customers but yet are built into the ...