Nigerian Seminars and Trainings

Search conferences, training, seminars, courses and workshops in Nigeria and around the world

business logo

How to Create Positive Customer Experience: Service as an Art and a Science

By: Tom Associates Training  

Lagos State, Nigeria

25 - 26 May, 2017  2 day

Follow Event

  

NGN 94,500

This training is to make employees psychologically ready, supported with the skills-set to deliver impeccable customer service. After the programme, employees will be able to attend to more service demands and, in the process, strengthen the organization’s brand equity in a way that creates more customers.

The training will also focus on how each employee relates with other employees in the organization regarding their key result areas, especially the critical ones like:

  • Team spirit
  • Knowledge of Internal-Customer concept
  • Responsiveness and Time management
  • Personal initiatives
  • Interpersonal communications.          

Course Contents

Day One

  • The Basics of Customer Psychology
  • Managing the Eight Different Customer Types
  • Understanding Customer Relationship Management
  • Responsiveness and Time management
  • Interpersonal Communications
  • Team spirit
  • Knowledge of Internal-Customer concept
  • Understanding How to Set Relevant Personal Standards
  • Personal initiatives
  • How Your Behavioral Styles Show Through
  • Reading and Understanding Others’ Behavioral Styles.

Day Two

  • Defining Customer Experience
  • Definition of Exceptional Service
  • Living and Sustaining the Spirit of Enterprise.
  • Emotional Intelligence in Service
  • Add Emotional Value to Service
  • Personal Technique for Maximum Emotional Connectivity
  • Recover Dissatisfied Customers
  • Understand that service glitches can be an opportunity to build loyalty.
  • Learn how to create an open communication with customers
  • Understand that your reactions will project your Feelings to the customers
  • Know How Best to Act Upon Complaints
  • Achieve Customer ‘Feel Good’ Goals.
5/7 Alade Lawal Street, Opposite Divisional Police Station, Off Ikorodu Road, Anthony, Lagos. Registration: 8.30 - 9.00 a.m. Class Session: 9.00 - 4.00 p.m. May 25 - 26 May, 2017
NGN 94,500.00(including VAT)
(Convert Currency)

08033019120

Discount of 5% to 3-4 participants from same organization. Discount of 10% to 5 or more participants from same organization.
Related Courses
Cost Reduction and Management Guides Cost Reduction and Management Guides

3 days, 25 - 27 Oct, 2017 

2017-10-25 12:10:00
Lagos State, Nigeria

Tom Associates Training

This course is most relevant now because Nigeria at present is a truly tough economy, an environment where cost efficiency must simply be a matter of common sense. The whole organization and all ...

Mastering Internal Controls: Operations, Financial, Management Mastering Internal Controls: Operations, Financial, Management

4 days, 12 - 15 Sep, 2017 

2017-09-12 12:09:00
Lagos State, Nigeria

Tom Associates Training

Internal controls are highly integral to the success of any business and it is important to establish a clear understanding of their importance. This training is for professionals who must know how ...

Aggressive Market Penetration: Battles for Market Share Aggressive Market Penetration: Battles for Market Share

4 days, 13 - 16 Jun, 2017 

2017-06-13 12:06:00
Lagos State, Nigeria

Tom Associates Training

A four-day sales and marketing training on intense and offensive market drive.  With speed, the sales and marketing persons must: Generate awareness for the company’s products Achieve ...

Successful Business Pitch Successful Business Pitch

2 day, 16 - 17 Nov, 2017 

2017-11-16 12:11:00
Lagos State, Nigeria

Tom Associates Training

What is the significance of a business pitch? Entrepreneur sets out to seek financing - this is an idea about how to pitch an investor The Business seeks to raise additional working capital - the ...