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Customer Service- increase loyal customers and Sales

By: Allied Educational Resources Ltd.

Lagos State, Nigeria

14 - 15 Mar, 2017  2 day

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NGN 55,000

This workshop will look at all types of customers and how we can serve them better and improve ourselves in the process. Each and every one of us serves customers, whether we realize it or not. Your participants will be provided a strong skill set including in-person and over the phone techniques, dealing with difficult customers, and generating return business.

Superior Customer Service Training Objective:

  • State what customer service means in relation to all your customers, both internal and external
  • Recognize how your attitude affects customer service
  • Identify your customers’ needs
  • Use outstanding customer service to generate return business
  • Build good will through in-person customer service
  • Provide outstanding customer service over the phone
  • Connect with customers through online tools
  • Deal with difficult customers
45, Lagos Street 5th Floor, Ebute Metta Mar 14 - 15 Mar, 2017
NGN 55,000.00
(Convert Currency)

07081901320, 07087808664

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