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Excellent Operations Management: Value Improvement in Manufacturing and Service Operations

By: Tom Associates  

Lagos State, Nigeria

15 - 18 Aug, 2017  4 days

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NGN 136,500

Be it in manufacturing, services, social or non-government organization, operations management strategies are the bedrock for continuity and profitability. It deals with the management of the direct resources required to produce the goods and services provided by the firm.

  • The concepts of operations and operations management
  • Operational processes, boundaries of an operations system, interfaces with other functional areas within the organization and with its external environment.
  • Operations Management and Competitiveness, Productivity and The organization Quality Management as they relate to Organizational Performance

What the Course Teaches

  • Design, selection and process optimization strategies in manufacturing and service industries
  • Capacity planning, factory and service layout
  • Project planning and works measurement
  • Performance measures and quality control tools
  • Inventory planning and management
  • Quality system and documentations system
  • Control of engineering spare parts.

Course Contents

Day One

  • What is Operations Management?
  • Business Information Flow
  • Who is an Operation Manager?
  • The Transformation Process
  • Operation management strategies
  • Manufacturing industries
  • Service industries
  • Non-profit organizations
  • Where to Look for Productivity Potential
  • Production processes
  • Process design
  • Facility layout
  • Working positions and visual conditions
  • Production schedules
  • Monitoring and control procedures
  • Operations Value Stream
  • Operations steps creating value
  • Unavoidable steps creating no value
  • Avoidable steps creating no value
  • Elimination of wastes
  • Waste of materials
  • Waste of space
  • Waste of time
  • Waste of movement
  • Assuring safety
  • Coping with variable demands
  • Capacity flexibility
  • Inventory management

Day Two

  • Capacity planning and facilities alignment
  • Operations Management Checklist
  • Operations to combine
  • Operations to eliminate
  • Operations to simplify
  • Project planning and control techniques
  • Critical path methods
  • Operations Management Checklist
  • Project Evaluation and Review Technique (PERT)
  • Job Scheduling
  • Inventory management
  • Material requisition planning
  • Forecasting
  • Capacity requirement planning
  • Overall Equipment Efficiency
  • Capacity utilization
  • JIT production system
  • Purchases management
  • Warehousing.

Day Three

  • Understanding of and adherence to SOP principles and procedures                                                    
  • Quality Management
  • Quality control tools and systems
  • Cost of quality analysis
  • 5-S System of Workplace Organization.

Day Four

  • Facilities Management
  • Facilities Maintenance
  • Business Process Management Tools Business management and energetic leadership
  • BPM Life Cycle
  • Energetic Leadership.
5/7 Alade Lawal Street, Opposite Divisional Police Station, Off Ikorodu Road, Anthony, Lagos. Registration: 8.30 - 9.00 a.m. Class Session: 9.00 - 4.00 p.m. Aug 15 - 18 Aug, 2017
NGN 136,500.00(Including VAT)
(Convert Currency)


Discount of 5% to 3-4 participants from same organization. Discount of 10% to 5 or more participants from same organization.
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