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Effective Service Delivery (PASD 609)

By: Administrative Staff College of Nigeria (ASCON)  

Lagos State, Nigeria

16 - 20 Oct, 2017  5 days

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NGN 75,000

The broad objective of this workshop is acquainting the participants with the better understanding of how to provide efficient and effective Service delivery. 

What to be learnt

To achieve the above stated objectives, the content covers among others:

  • Overview of Service Delivery
  • Performance Indicators and Performance Monitoring Procedures
  • Preparation of simple customer charter, Handling Customer’s Complaints
  • Effective Communication Skills

Who to Attend

The Workshop is designed for Senior Public Service Officers on GLs 10 - 14, i.e. SERVICOM Desk Officers, Nodal Officers, Public Relations Officers and their counterparts in the Private Sector.

ASCON, Topo - Badagry Oct 16 - 20 Oct, 2017
NGN 75,000.00(excludes accommodation and feeding)
(Convert Currency)

Public Administration Studies Department (Pasd) 08032825389

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