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Achieving Excellence in Customer Service - Providing a Quality Service Training

By: GLOMACS Training and Consultancy

United Arab Emirates

30 Dec - 03 Jan, 2019  5 days

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USD 4,750

  • Establish the importance of setting and reviewing customer service standards
  • Develop an understanding of internal and external customer expectations
  • Communicate more effectively by utilizing active listening and questioning skills
  • Demonstrate how to deal with difficult customers effectively
  • Set SMART objectives and goals to increase daily productivity
  • Utilize stress management techniques to reduce tension

 

The Fairmont Hotel - Dubai Dec 30 - 03 Jan, 2019
USD 4,750.00 + 237.50 (VAT)
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Susan Collie +97144250700

Group discounts available on request
GLOMACS
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