Business Process Management

This comprehensive course will introduce participants to business process management. Delegates will learn how business processes can help improve their company’s bottom line by providing a higher level of quality and consistency for customers. Delegates will also learn how to leverage processes to achieve their goals and be successful.

Who should attend?

This course is designed for top management staffs and Individuals looking to improve their business process management skills

Course Outcome

Delegates will gain knowledge and skills to:

• Define business process management and other related concepts
• Understand the appropriate and efficient application and implementation of business processes
• Know the different process modelling notation and methods
• Enable departments in an organization to develop, set and manage standard operating procedures, service standards, service charters and service delivery improvement plans
• Use a variety of tools and techniques to eliminate waste and redundancies in an Organization
• Set an effective performance measures in achieving objectives
• Deliver inspirational leadership
• Understand how to design or enhance an existing process using the business process life cycle
• Identify how lean and six sigma methods can assist in managing and improving processes
• Process optimization and re-engineering
• Understand the creation of an organization-specific BPM(Business Process Management) methodology
• Understand the value drivers behind BPM and how the strategy drives BPM initiatives

NOTE: This course holds as a 3 day or 5 day programme