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Fundamentals of Total Quality Management and Cost Reduction Course


Lagos State, Nigeria

12 - 13 Feb, 2019  2 day

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NGN 90,000

In today’s world, customer satisfaction and competitiveness are a function of quality levels, and individuals with the capacity to successfully implement Total Quality Management (TQM) are becoming indispensable assets to any organisation. The Total Quality Management (TQM) short course will expose you to contemporary knowledge and techniques that will enable you to articulate and implement quality improvement processes in the workplace that are in line with the TQM philosophy.

Learning Outcomes:

After successfully completing the course, you will be able to:

  • Appreciate the basics of TQM
  • Understand the essentials of customer satisfaction
  • Create successful systems for employee involvement
  • Develop strategies for continuous process improvement
  • Apply the five-phase approach of TQM implementation, and
  • Utilize basic tools for quality improvement
  • Being aware of costs always
  • Seeking cost reduction from the start (including life-cycle costing)
  • Appraising projects / production to identify and take out risk
  • Understanding real budgeting
  • Ensuring cost reports lead to action
  • Managing a cost reduction process that delivers

Course Content:

  • Defining Total Quality Management
  • Principles of Total Quality Management
  • Techniques used in Total Quality Management
  • Implementing Total Quality Management
  • Benefits of Total Quality Management
  • Basic Total Quality Management tools
  • The TQM implementation model
  • Managing customer expectations
  • Enabling employee involvement
  • Continuous process improvement
  • The cost management process
  • Cost removal – taking out costs
  • Budgeting – proper budgeting challenges costs
  • Awareness of overheads and other costs
  • Overheads and product costing
  • Cost reduction culture
  • Fundamentals of Total Quality management and cost reduction

Highlights/ Benefits

  • Early bird registration up to 20 percent off
  • Certificate of completion
  • Classrooms fully equipped with AC. (Optional)
  • Breakfast/Lunch Served
  • Certified and experienced trainers
  • Online media /PR presence in strategic social networks for up to two weeks.
  • Free Advert placement of company’s product/services in the newspapers based on volume  
  • Discount on Business Performance Auditing on your company’s Processes, People and Technology
  • Free consultancy on Investment opportunities in properties
  • Up to 20 percent discount on our Recruitment exercise and training courses
  • Free training on maximizing productivity in workplace after we had two Recruitment exercises or two SDIL trainings with your Company.
  • Discounted Pre-retirement training by Asset management, partners (Optional)
  • Free Introductory Life /Executive/Business coaching session available

We will happy to help in the drafting of your business plans, improve your business processes, business modelling, work on your HR /Business strategy in order to reduce cost , improve sales and optimize performance in workplace

SDIL Training Centre Feb 12 - 13 Feb, 2019

Registration: 10:00:am - 05:00:am

NGN 90,000.00(Fee Includes: Breakfast/Lunch Served, Certificate of Completion,)
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olufunke Ekundayo 08050383215

Discounts Available Based on Volume
SDIL failitators