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Management Development Skills for Secretaries and Personal Assistants Course

By: LCL Coaches Consultants  

Lagos State, Nigeria

23 - 25 Jul, 2019  3 days

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NGN 125,000

Increased demand in the work environment has placed more responsibilities on Secretaries and Personal Assistants (PAs). Secretaries and PAs do not only work as aides to managers. They plan and organize events and use more sophisticated techniques and skills to achieve organizational goals.

Content

Day One

  • Defining my Roles and responsibilities
  • Changing Roles and Competencies in Top Secretarial Positions
  • Traditional Roles
  • Emerging Roles
  • Understanding Changes Affecting Business
  • Mastering Management Process and Office Organization
  • Maintaining Corporate Secrecy and Confidentiality
  • Records Keeping and Good Memory
  • Office Etiquette
    • Business
    • Meeting
    • Social
    • Telephone
    • Visitor
    • Dress
    • E-mail

Day Two

  • Interpersonal Relationship
  • Ethical Code of Conduct for Secretaries and Pas
  • Strategies for Building Effective Interpersonal Relations
  • Interpersonal Relations Skills and Styles
  • Managing the Boss
  • Effective Communication Skills
  • Temperaments and Body Language
  • Cultural Patterns of Interpersonal Relations
  • Effective Teamwork
  • Customers Relations
  • Time and Self-Management
  • Emerging Trends in ICT for Secretaries and Personal Assistants
  • Emotional Intelligence for secretaries and Personal Assistants
  • Self management
  • Self awareness
  • Self regulation
  • Handling difficult people
  • Empathy and relationships for improved communications
  • Managing your own emotions to positive outcomes
  • Understanding change and others - difference in communication and decision-making
  • Self-motivation and SOCS problem-solving
  • Managing Relationships as Secretaries and PAs

Day Three

  • Managing Up!
    • Everyone’s Pal Boss
    • Self  Promoter Boss
    • High Achiever Boss
    • Roadblocks Boss
    • Communicating Effectively 
    • Report writing skills
    • Oral communication skills
    • Scheduling Meetings and Writing Minutes
    • Minutes -  what it is, what it is not
    • The Importance of Minutes
    • Types of Minutes
    • Minutes Format
    • Steps to Effective Minutes
    • Qualities of Good Minutes
    • Email, Internet and Intranet Proficiency
  • Effective Delegation Authority
  • Definition
  • Principle of delegation
  • Element of Delegation
  • Benefits of delegation
  • Practical Step to delegating Authority
  • Why Managers find it difficult to delegate
No 2 Oyefeso Avenue (road between Consolidated Hallmark Insurance and Fidson Ltd), Off Ikorodu road, Savoil Bus stop, Obanikoro, Lagos. Jul 23 - 25 Jul, 2019
NGN 125,000.00
(Convert Currency)

Mr Olusina Lajorin 08033241313, 09026713101

Discount of 5% for 2 to 4 booking, 10% for 5 plus booking
Mr Olusina Lajorin
NST PPC Advert
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