Administrative Functions and Office Management Course

A training to deliver the requirements of Administrative Officers, so they are brought up-to-date with what is expected of them at all times. The contents will make administrative staff to be highly proficient in their business support functions.

Course Contents

Day One

Central Competencies

• Routines of an Administrative Officer
  • Telephone usage
  • Mail services and deliveries
  • Keeping of accurate records
• Provision of business and logistics supports to line managers
• Get yourself organized and set priorities
• Manage yourself for effective use of time
• Managing the Boss
• Travels and Protocols management.

Day Two

Financial Prudence

• Procurements and management of company assets
• Contract and vendor management
• Petty cash management
• Management of stationeries
• Cost containment techniques.

Day Three

Managing Relationships

• Interpersonal skills
• Communicate effectively - Written and Oral
• Government and community relations
• Grooming and personal carriage
• Workplace behaviors and comportment
• Work ethics and personal commitments
• Improve your self-worth.

Day Four

Records and Confidentiality

• Records keeping and good memory
• Documents and mails handling
• Files management and information retrieval
• Maintain corporate secrecy and confidentiality.

Day Five

Business Continuity Assurance

• Office ambience
• Health and safety issues
• Total Quality orientation
• Facility maintenance.