Advancing Performance through Targets Setting and Appraisal Processes: Employee Performance Assurance Training

By the time the programme ends, participants would become conversant with the procedure of:

• Determining performance measures at the Corporate, Business Unit and Individual levels.
• Managing the attainment of targets through regular monitoring, and support.
• Appraising employees and identifying training and development requirements to build relevant competencies.
• Linking individual performance to rewards and career advancement.

Course Contents

DAY ONE

• Create a line of vision between the Corporate Objectives and what every employee does and attains.
• Target Setting and Performance Management Process - Objectives, Competencies, and Standards
• The Balanced Scorecard Model
  • Customer Perspective
  • Business Processes Perspective
  • Organisation Learning Perspective
  • Financial Perspective.

DAY TWO

• Components of the Targets Setting
  • Goals
  • Critical Results
  • Performance Indicators
  • Performance Standards
  • The Quantitative Performance
  • Behavioural Performance
  • Weighting
  • Dependencies.

DAY THREE

• Why do we Appraise?
• Uses of performance appraisal
• Preparation for the Manager - Assessment and using performance measures
• Preparation for the Employee - Career and Development
• The Performance Review Conversation
• Expectations from performance appraisal exercise
• Three critical areas for review
  • Performance review
  • Reward review
  • Potentiality review.

DAY FOUR

• Performance rating factors
• Completing the Performance Management Cycle with Appraisals
• Appraisal Process Best Practices
  • The how and why
  • The 360 degrees Appraisal
  • Critical Appraisal Skills
  • Active listening
  • Excellent communications
• Rating factors
• Reward review
• Managing 'poor performer'