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Advanced Administration and Office Management Course: Best Practices and Technologies

By: McTimothy Associates Consulting LLC  

Lagos State, Nigeria

14 - 16 Sep, 2022  3 days

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NGN 115,000

Venue: The Professional Place: 12b, Olumoroti Street, Gbagada Phase 2, Lagos.

Administrative managers and assistants are invaluable members of the organization team. They are charged with overseeing and coordinating the day to day operations of a business. Thanks to the advent of communication technology, the skills these assistants require have become diversified, and the ability to multitask and juggle several different instructions at once have become essential. Other qualities needed by these members include excellent communication skills, a polished appearance, and good interpersonal instincts. This course tackles all these behavioral skills while focusing on areas related to the use of technology to get things done effectively and successfully.

Course Methodology

The course involves a mix of self-assessment tools, showcases computer applications, brief presentations by the consultant and participants on course-related topics, and videos to enhance learning and real-life implementation.

Course Objectives

By the end of the course, participants will be able to:

  • Define and apply the new roles of executive assistants and administrators to meet modern challenges
  • Use technology to get more done and to stay connected with the office and their boss
  • Plan and organize workflow effectively by filing, documenting, sorting, indexing, and retrieving corporate documents in the most
  • appropriate manner
  • Create quality standards for a motivating and productive office environment
  •  Demonstrate a better command of the English language including the meaning and spelling of words, grammar, and the rules of writing
  • Identify and improve the competencies they require to keep generating added value services

Target Audience

This course is designed for people who have graduated from an office administration program or have several years of documented work experience in the secretarial or office administration fields. It will also benefit those interested in qualifying for entry-level supervisory or managerial office positions, as well as those currently in related positions and seeking to improve their professional knowledge and skills in order to succeed in today's high technology offices.

Target Competencies

  • Administration of computer applications
  • Time management
  • Telephone, email and office communication and etiquette
  • Motivating and improving productivity
  • Writing skills
  • Dealing with diversity
  • Indexing and archiving
  • Meetings and events management
  • Vendor relations/management
  • Personnel administration


Course Outline

New roles for new times

  • The changing organization
  • The role of administrative management in the workplace
  • The main tasks of office managers
  • New roles for new times

Optimizing communication and influence

  • Fostering a professional attitude
  •   Producing results from various activities
  •   Use of technology to get things done

Mastering data management, indexing and archiving*

  • Mastering filing systems
  •   Five secrets to organize files better
  •   Electronic archiving
  • Records management
  •   The records and information cycle
  •  Common problems in records management
  •  Rules for indexing personal and business names
  •  Cross-referencing personal names

Creating a motivating and productive office environment*

  • Design and productivity
  • Dealing with and managing diversity
  •  Communicating across cultures
  • Six steps to great time management
  • Dealing with difficult bosses
  • Inbox zero: managing emails effectively

Advanced communication skills for administrators*

  • Business communication
  •  Communication defined
  •   Types of communication
  •         Tips for smart communication

Creating powerful short presentations

  •        Tips for powerful presentations
  •         Key characteristics of dynamic speakers
  •         The four-step communication process
  •         The “A-U-D-I-E-N-C-E” analysis
  •         The anatomy of a good presentation

Advanced business writing

  •         Managing the reader’s expectations
  •         Using positive and courteous language
  •        Preparing meeting agendas and minutes

Personnel Administration and Vendor Management*

  • Organization Conflict Management
  • Office Policies Implementation
  • Work-Life Balance
  • Corporate Communication and Administration
  • Personnel Administration and Vendor Management
  • Facilities and Maintenance Management
  • Vendors and Contractors Management
  • Procurement Systems in Administration
  • Negotiation Principles in Administration
  • Office Hygiene, Health Safety and Environment
  • Effective Contracts and Project Administration
  • Office Logistics and Supply Chain Management

The executive assistant success toolbox*

  • Basic modern office etiquette
  •         Telephone etiquette
  •         Email etiquette

Event planning and execution

  •         Preparing for meetings and conferences
  •         Major event planning elements
  •         The event tool box

Team and leadership skills

  •         Team formation stages
  •         Situational leadership
The Professional Place: 12b, Olumoroti Street, Gbagada Phase 2, Lagos. Sep 14 - 16 Sep, 2022

Registration: 10:00:am - 04:00:am

NGN 115,000.00 + 5,750.00 (VAT)
(Convert Currency)

Patience 07034854045, 09080022449,08058805333

Group registration of 3-9 attracts 5% discount, 10 and above attracts 10%

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