Nigerian Seminars and Trainings

Search all upcoming seminars, conferences, short management courses and training in Nigeria and around the World

business logo

Certified Customer Service Professional Training

By: JK Michaels Consulting  

Lagos State, Nigeria

12 - 15 Feb, 2019  4 days

Follow Event

  

NGN 150,000

Customer service intelligence certification course at JK Michaels ultimate goal is to increased customer loyalty and retention. This requires the integration of many different parts of a business, from senior management to the sales force, from marketing to production and human resources.

Course Objectives

After this customer service certification course, delegates will be able to:

  • Recognize what ‘customer service excellence’ really means – to you and your customers
  • Understand the logic behind spending more on valuable customers, rather than “one-size-fits-all” marketing
  • Understand and shape the role of each employee in the customer value chain
  • Identify ‘best practice’ in managing different customer situations, including complaints
  • Motivate and maintain morale in front-line customer service staff and teams
  • Integrate all aspects of your organization to manage and exceed customer expectations
  • Develop, motivate and inspire customer-value staff to deliver high quality consistently
  • Measure and assess how well customer service standards and objectives are being achieved
  • Overcome internal communication barriers
  • Form stronger relationships with individual customers through interactive Customer Centric (CC) processes and standards
Lagos Feb 12 - 15 Feb, 2019
NGN 150,000.00
(Convert Currency)

08033596025

We have acclaimed network of internationally certified, practical, professional, A+ rated, best-in –class facilitators with aggregate experience of over 25 years.
NST PPC Advert
Related Courses
CSSC Lean Six Sigma Black Belt Course CSSC Lean Six Sigma Black Belt Course

8 days, 06 - 13 Jul, 2019 

2019-07-06 12:07:00
Lagos State, Nigeria

JK Michaels Consulting

Lean Six Sigma Black Belt Training Program gives candidates the skills and knowledge they need for the exceptional leadership of business improvement projects. No matter where in the world you ...

Inventory and Warehousing Management Training Inventory and Warehousing Management Training

2 day, 22 - 23 Aug, 2019 

2019-08-22 12:08:00
Lagos State, Nigeria

JK Michaels Consulting

This two (2) day course focuses on the operational and strategic management of inventories, the role of inventory management and the professionals behind this important organizational function as it ...

Customer Relationship Management Training Customer Relationship Management Training

3 days, 23 - 25 Sep, 2019 

2019-09-23 12:09:00
Lagos State, Nigeria

JK Michaels Consulting

Customer Relationship Management (CRM) is one of the most important components for sustenance and growth of an organization. With the advancement of software technologies, significant progress has ...

Basic Business Writing Skills Course Basic Business Writing Skills Course

2 day, 18 - 19 Jun, 2019 

2019-06-18 12:06:00
Lagos State, Nigeria

JK Michaels Consulting

JK Michaels Basic Business Writing Skills  is for those who already are good writers. This course picks up where Business Writing that works leaves off: it delves into writing topics more ...