Nigerian Seminars and Trainings

Search all upcoming seminars, conferences, short management courses and training in Nigeria and around the World

business logo

Certified Customer Service Professional Training

By: JK Michaels Consulting  

Lagos State, Nigeria

09 - 12 Dec, 2019  4 days

Follow Event

  

NGN 520,000

Venue: Lagos

Customer service intelligence certification course at JK Michaels ultimate goal is to increased customer loyalty and retention. This requires the integration of many different parts of a business, from senior management to the sales force, from marketing to production and human resources.

Course Objectives

After this customer service certification course, delegates will be able to:

  • Recognize what ‘customer service excellence’ really means – to you and your customers
  • Understand the logic behind spending more on valuable customers, rather than “one-size-fits-all” marketing
  • Understand and shape the role of each employee in the customer value chain
  • Identify ‘best practice’ in managing different customer situations, including complaints
  • Motivate and maintain morale in front-line customer service staff and teams
  • Integrate all aspects of your organization to manage and exceed customer expectations
  • Develop, motivate and inspire customer-value staff to deliver high quality consistently
  • Measure and assess how well customer service standards and objectives are being achieved
  • Overcome internal communication barriers
  • Form stronger relationships with individual customers through interactive Customer Centric (CC) processes and standards
Lagos Dec 09 - 12 Dec, 2019
NGN 520,000.00
(Convert Currency)

08033596025

We have acclaimed network of internationally certified, practical, professional, A+ rated, best-in –class facilitators with aggregate experience of over 25 years.
Related Courses
Certified Business Analyst Professional (CCBA/CBAP)  Course (Weekend) Certified Business Analyst Professional (CCBA/CBAP) Course (Weekend)
On going

8 days, 16 - 23 Nov, 2019 

2019-11-16 12:11:00
Lagos State, Nigeria

JK Michaels Consulting

Certified Business Analysis Professional (CBAP/CCBA) course addresses the fundamental principles of business analysis and the tools and techniques at the disposal of business analysts to help ...

Effective Business Communication Course Effective Business Communication Course

2 day, 21 - 22 Nov, 2019 

2019-11-21 12:11:00
Lagos State, Nigeria

JK Michaels Consulting

Effective Business Communication Skill Training helps students understand the essentials of the communication process, identify potential communication problems, construct productive approaches to ...

Problem Solving Course Problem Solving Course

2 day, 21 - 22 Nov, 2019 

2019-11-21 12:11:00
Lagos State, Nigeria

JK Michaels Consulting

Successful organizations recognize that critical thinking and creative solutions to problems significantly enhance business potential. Today’s decision makers must use a variety of thinking ...

Emotional Intelligence Training Emotional Intelligence Training

2 day, 28 - 29 Nov, 2019 

2019-11-28 12:11:00
Lagos State, Nigeria

JK Michaels Consulting

Emotional intelligence Training, also called EQ, is the ability to be aware of and to manage emotions and relationships. It’s a pivotal factor in personal and professional success. IQ will get ...