Nigerian Seminars and Trainings

Search all upcoming seminars, conferences, short management courses and training in Nigeria and around the World

business logo

Front Desk and Customer Relations Skills Course

By: Tom Associates Training  

Lagos State, Nigeria

21 - 23 Aug, 2019  3 days

Follow Event

  

NGN 125,000

Venue: 5/7 Alade Lawal Street, Opposite Divisional Police Station, Off Ikorodu Road, Anthony, Lagos.

This front desk and customer relations skills course exposes the participants to:

  • How to develop a personal attitude for excellent service.
  • Making the front desk/reception areas a desirable marketing office.
  • Contributing to the building of customer service into a culture.
  • Acquiring the skills for great human relations management.
  • Appreciating the key role of Attitudes.
  • Handling telephone communication effectively.
  • Handling customer complaints professionally.

Course Contents

Day One

  • Developing and Reflecting a Love of the Role
  • Reception Procedures and Processes
    • Procedures for an expected visitor
    • Callers without appointments
    • Time of day preference
    • Appointment time confirmation
    • Check-out process at the Front Desk
    • Rules of customer relations.
    • Manners, Culture and Personal Attitudes.
    • Body Language: A vital skill for Front Officers.
    • Etiquette
    • Proper conduct in the work and social environment.
    • Understanding basic courtesies.

Day Two

  • Building Self Confidence
    • Assertiveness skills
  • Basic Courtesies and Proper Social Conducts
  • Conversations: the Tactful Tips
  • Telephone Handling and Telephone Manners
  • Listening and Questioning Skills
  • Memory Retention and Attentiveness
  • The Psychology of Queuing
  • Make Waiting Enjoyable!
    • Making Waiting Easier
  • Handling Difficult Visitors Successfully.

Day Three

  • Corporate Dressing and Grooming
    • General Business Outlook
    • Dress Code
    • Accessories
  • Keeping Notes on People - “Contact Management”
  • Career Enhancement for Front Desk Personnel
    • Categories of career people
    • Basic requisites for career growth
5/7 Alade Lawal Street, Opposite Divisional Police Station, Off Ikorodu Road, Anthony, Lagos. Aug 21 - 23 Aug, 2019

Registration: 08:30:am - 09:00:am

Class Session: 09:00:am - 16:00:pm

NGN 125,000.00(VAT Inclusive)
(Convert Currency)

Mr Abiodun Toki 08033019120

Discount of 5% to 3-4 Participants from Same Organization. Discount of 10% to 5 or More Participants from Same Organization.
NST PPC Advert
Related Courses
Credit Analysis for Commercial Lending Training Credit Analysis for Commercial Lending Training

5 days, 20 - 24 Jan, 2020 

2020-01-20 12:01:00
Lagos State, Nigeria

Tom Associates Training

The environment of the Nigerian economy today makes Banking in the country to be most challenging. For this reason, Credit Analysts need the tools and skills to analyse their opportunities and the ...

Office Management Training for Officers and Managers Office Management Training for Officers and Managers

5 days, 20 - 24 Jan, 2020 

2020-01-20 12:01:00
Kwara State, Nigeria

Tom Associates Training

By the time the training ends, Officers and Managers who participate in it will: Have learned how to work well in ways that maintain and improve efficiency and productivity Be able to successfully ...

Big Data Analysis and Dashboard with Microsoft Excel for Business Analysts Course Big Data Analysis and Dashboard with Microsoft Excel for Business Analysts Course

4 days, 21 - 24 Jan, 2020 

2020-01-21 12:01:00
Lagos State, Nigeria

Tom Associates Training

The Course Contents for Big Data Analysis and Dashboard with Microsoft Excel for Business Analysts is as follows: Day One Pivot Table Default Pivot Table Tabular Pivot Table Pivot Table Filtering ...

Growing Distribution Channels Effectively Training Growing Distribution Channels Effectively Training

3 days, 22 - 24 Jan, 2020 

2020-01-22 12:01:00
Lagos State, Nigeria

Tom Associates Training

Channels must be managed in a coherent manner if the business will achieve increased and profitable turnover.  This programme will address the skill improvement and tool sharpening requirements ...