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Managing Conflict and Difficult Situations at Work Course

By: Tom Associates Training  

Lagos State, Nigeria

25 - 26 Apr, 2019  2 day

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NGN 105,000

This Managing Conflict and Difficult Situations at Work will discuss the following:

Course Contents

Day One

  • Common causes of conflicts at work
  • Signs of conflicts
  • Common Conflict Triggers
  • Different Forms of Conflict
    • Perception conflict
    • Personality conflict
  • Paradigm shifts
  • Reflexive Loop
  • Difference Issues
  • Beliefs and Attitudes
  • Interrelationship of assertive and cooperative behaviours
  • How do you compete or cooperate
  • Genteel
  • "Crabs-in-a-bucket"

Day Two

Managing Differences

  • Younger bosses managing older workers
  • Benefits of generation gaps
  • Break down the stereotypes
  • Treat each other as a peer
  • How to learn from each other

Resolution of team conflicts

  • What Compromise is
  • What Collaboration is
  • Avoid Turnover with a Retention Plan
  • Create a Succession Plan
  • Embracing the Unfamiliar.
5/7 Alade Lawal Street, Off Ikorodu Road, Anthony Village, Lagos. Apr 25 - 26 Apr, 2019

Registration: 08:30:am - 09:00:am

Class Session: 09:00:am - 16:00:pm

NGN 105,000.00(VAT Inclusive)
(Convert Currency)

Mr Abiodun Toki 08033019120

3 – 4 participants: 5% discount 5 or more participants: 10% discount
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