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Intermediate Skills for Effective Office Administration Course

By: Tom Associates Training  

Lagos State, Nigeria

18 - 22 Nov, 2019  5 days

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NGN 175,000

An effective administrator is an asset to any organization as the link between various departments who ensures the smooth flow of information from one part to the other. Thus without an effective administration, an organization would not run professionally and smoothly.

Course Contents

DAY ONE

  • Make-ups of an Effective Administrator
    • Service Orientation
    • Time Management skills
    • Assertiveness skills
    • Dependability and Reliability
    • Confidentiality discipline
    • Attention to detail
    • Delegation
    • Up-to-date information
  • Administration Processes
    • Organizational acumen
    • Pattern of interactions among people
    • Planning and Coordination
    • Communication
    • Budgeting
    • Procurement
    • Documented operating procedures

DAY TWO

  • Office Organization
    • Make the workspace simple to use
    • Keep details of contacts so they are easy to retrieve
    • Tidy the office system regularly
    • Set calendar reminders
    • Share best practice
    • Flag messages needing attention
    • Keep archives
    • Keep on top of supplies.
  • Management of Resources
    • Technology and equipment
    • Access to cash
    • Relationship with suppliers
    • Relationship with customers

DAY THREE

  • Managing Time
    • Be clear about the priorities of your job
    • Plan ahead
    • Try to get a bit more control of your time
    • Manage interruptions
    • Sometimes saying “no”
    • Negotiate your work load
  • Prioritising
    • Urgent - do it now !
    • Not urgent - plan when
    • Not important to you – defer / delegate
    • Not urgent nor important - dump
  • Managing People
    • Build good relationships
    • Expect cooperation
    • Give clear explanations
    • Emotional Intelligence
    • Acknowledge feelings
    • Be firm and fair
  • Skillful Communication with Others
    • Learning to listen
    • Choosing the right words
    • Using the Appropriate Tone of Voice
    • Using Appropriate Body Language
    • Adjusting to Different Personality Types
    • Conducting Effective Meetings.

DAY FOUR

  • Maintenance for Facility Integrity
    • Understanding your Facilities and Assets                                         
    • Proactive and Predictive Maintenance
    • Preventive Maintenance
    • Reactive Maintenance
    • Predictive Maintenance
    • Corrective Maintenance
    • Deferred Maintenance   
    • Troubleshooting & Emergency Recovery
    • Energy Management                                                         
  • Safety and Security
    • HSE Management System
    • Fire awareness and loss control
    • Hazards and effect management
    • First aid treatment and administration

DAY FIVE

  • Some Barriers
    • Lack of skills or confidence
    • Unclear job role
    • Too many/irrelevant meetings
    • Interruptions
    • Searching for misplaced things
    • Waiting for other people
    • Being given work at last minute
    • Traits for Success:
    • Good judgment
    • Ability to make decisions
    • Ability to win respect of others:
      • Recognize the perceptions of superiors
      • Recognize the perceptions of peers
      • Recognize the perceptions of subordinates.
5/7 Alade Lawal Street, Opposite Divisional Police Station, Off Ikorodu Road, Anthony, Lagos. Nov 18 - 22 Nov, 2019

Registration: 08:30:am - 09:00:am

Class Session: 09:00:am - 04:00:am

NGN 175,000.00(Vat Inclusive)
(Convert Currency)

Mr Abiodun Toki 08033019120

3 – 4 participants: 5% discount 5 or more participants: 10% discount
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