It is a business improvement tool which provides guidance on good management practices and requirements of a quality management system. This training course is highly recommended for businesses and other organizations committed to continually improvement.
Who should attend?
- Business owners/heads of organizations
- Quality personnel
- Develop, implement, and sustain a performance excellence organization culture
- Principles of quality management and performance excellence.
- Principles of the quality management and frameworks that have had the most impact
- Build, develop and sustain an effective quality management and performance excellence culture
- Enhanced customer satisfaction
- Improved operational efficiency and effectiveness
- Continual improvement of products/services
- Defining Quality
- Principles, Practices, Techniques
- Levels of Quality
- Total Quality in Organizations
- Quality control in Non-Profits and Public Sector
- Quality Management Frameworks
- Leadership and Strategic Planning
- Leadership for Quality
- Strategic Planning
- Customer Focus
- Customer Satisfaction and Loyalty
- Identifying Customers. Customer Information.
- Customer Relationship Management
- Measuring Customer Satisfaction
- High Performance Workforce Management
- Principles of Engagement and Motivation
- Designing High Performance Work Systems
- Managing and Sustaining the Work System
- Process Management
- Business Processes redesigning Work Processes.
- Process Control and Improvement
- Performance Measurement and Information Management
- Scope of Performance Measurement
- Designing Effective Performance Measurement Systems
- Analyzing Performance Data
- The Cost of Quality
- Knowledge Management
- Building and Sustaining Performance Excellence in Organizations
- Organizational Culture and Performance Excellence
- Change Management
- Sustaining a Quality Organization
- Process Improvement
- Quality Cost Management
- Quality Costs
- Quality Cost Measurement
- Quality Costs Reporting
- Quality Costing and Decision Making
- Developing Standards
- Performance Reports
- All our courses can be Tailor-made to participants needs
- Presentations are well guided, practical exercise, web based tutorials and group work. Our facilitators are expert with more than 10years of experience.
- One year free Consultation and Coaching provided after the course.
- Register as a group of more than two and enjoy discount of (10% to 50%) plus free five hour adventure drive to the National game park.
- Course duration is flexible and the contents can be modified to fit any number of days.
|Foscore Development Center, Nairobi Kenya
||Jun 03 - 07 Jun, 2019
Class Session: 09:00:am - 04:30:am
Jackson Munene +254 712260031
A discount of 10% to 50& for a group of more than two
Foscore Development Center