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Development of Quality Management Systems Course

By: Foscore Development Center


03 - 07 Jun, 2019  5 days

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USD 1,000

Venue: Foscore Development Center, Nairobi Kenya

It is a business improvement tool which provides guidance on good management practices and requirements of a quality management system. This training course is highly recommended for businesses and other organizations committed to continually improvement.

Who should attend?

  • Business owners/heads of organizations
  • Managers/supervisors
  • Quality personnel

Course Objective:

  • Develop, implement, and sustain a performance excellence organization culture
  • Principles of quality management and performance excellence.
  • Principles of the quality management and frameworks that have had the most impact
  • Build, develop and sustain an effective quality management and performance excellence   culture
  • Enhanced customer satisfaction
  • Improved operational efficiency and effectiveness
  • Continual improvement of products/services

Course content

  • Introduction
  • Defining Quality
  • Principles, Practices, Techniques
  • Levels of Quality
  • Total Quality in Organizations
  • Quality control in Non-Profits and Public Sector
  • Quality Management Frameworks
  • Leadership and Strategic Planning
  • Leadership for Quality
  • Strategic Planning
  • Customer Focus
  • Customer Satisfaction and Loyalty
  • Identifying Customers. Customer Information.
  • Customer Relationship Management
  • Measuring Customer Satisfaction
  • High Performance Workforce Management
  • Principles of Engagement and Motivation
  • Designing High Performance Work Systems
  • Managing and Sustaining the Work System
  • Process Management
  • Business Processes redesigning Work Processes.
  • Process Control and Improvement
  • Performance Measurement and Information Management
  • Scope of Performance Measurement
  • Designing Effective Performance Measurement Systems
  • Analyzing Performance Data
  • The Cost of Quality
  • Knowledge Management
  • Building and Sustaining Performance Excellence in Organizations
  • Organizational Culture and Performance Excellence
  • Change Management
  • Sustaining a Quality Organization


  • Process Improvement
  • Quality Cost Management
  • Quality Costs
  • Quality Cost Measurement
  • Quality Costs Reporting
  • Quality Costing and Decision Making
  • Developing Standards
  • Performance Reports


  • All our courses can be Tailor-made to participants needs
  • Presentations are well guided, practical exercise, web based tutorials and group work. Our facilitators are expert with more than 10years of experience.
  • One year free Consultation and Coaching provided after the course.
  • Register as a group of more than two and enjoy discount of (10% to 50%) plus free five hour adventure drive to the National game park.
  • Course duration is flexible and the contents can be modified to fit any number of days.
Foscore Development Center, Nairobi Kenya Jun 03 - 07 Jun, 2019

Class Session: 09:00:am - 04:30:am

USD 1,000.00
(Convert Currency)

Jackson Munene +254 712260031

A discount of 10% to 50& for a group of more than two
Foscore Development Center
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