Basic Human Resources Management Skills for Line Managers and Senior Supervisors Course

HR for Line Managers course is designed to help line managers manage their staff better by equipping them with critical HR skills.  Also, this course focuses on key issues for line managers, such as handling employee interviews, on-boarding, appraisals, training, grievances, and much more.

Day One

• Getting the right people
• What HR is about?
• Human Resources Development and Evolution
• HR: towards a modern definition
• Ally with HR department
• The HR functions of managers
• Workforce planning
• Attracting the right talent through referrals
• Interviewing skills for line managers
• Building a job profile
• Preparing technical assessments
• Welcoming a new family member
• Onboarding - job orientation
• Does induction mean orientation or is there a difference?
• Benefits of induction and orientation program to employees and organizations
• First day on the job

Day Two

• Welcoming a new family member (Cont.)
• Induction content
• Role and responsibility of the new employee’s manager during the first few days
• Values, culture and code of conduct
• Evaluating effectiveness of on-boarding
• Performance management
• Definition of performance management
• Overview of the annual performance cycle
• Mistakes in performance management
• Employee assessment best practices
• 360 degree versus 180 degree
• Coaching, counselling and mentoring

Day Three

• Training and development
• Why Identify Needs?
• Identifying training needs
• Career development
• The career development process and links with HR
• Succession planning
• Building a personal development plan
• Learning styles
• On the job training
• Evaluating training effectiveness
• Handling employee complaints
• Employee moral
• The definition of a grievance
• Grievances versus complaints
• The grievance handling procedures
• Your role before, during and after the exit interview
• Analyzing turnover
• Healthy versus unhealthy turnover