Success in any industry relies on relationships: with co-workers, clients, suppliers or investors.When you are polite and considerate in dealing with others, you’re more likely to create engaging, productive and long-term business relationships. Therefore, knowledge of etiquette and customer service excellence is vital.

This programme will introduce participants to the principles of building and maintaining professional relationships, as well as providing practical guidance for typical workplace situations. In this course we are also going to look at the hospitality etiquette best practices, what customer service is and isn't and identify how you can understand and provide excellent customer service.