Nigerian Seminars and Trainings

Search all upcoming seminars, conferences, short management courses and training in Nigeria and around the World

business logo

Service Quality and Customer Satisfaction: Tools and Techniques Course

By: GoldStead Resources Company Limited

Lagos State, Nigeria

19 - 23 Aug, 2024  5 days

Follow Event

  

NGN 195,000

Venue: 6, Alhaji Idowu Street, Beside Eko International School Off Oke Street, Beside Tastee Fried Chicken Eatery, Sobo bus stop, Akowonjo, Lagos.

Other Dates

Venue Date Fee  
6, Alhaji Idowu Street, Beside Eko International School Off Oke Street, Beside Tastee Fried Chicken Eatery, Sobo bus stop, Akowonjo, Lagos., Lagos State, Nigeria 02 - 06 Sep, 2024 NGN195000
6, Alhaji Idowu Street, Beside Eko International School Off Oke Street, Beside Tastee Fried Chicken Eatery, Sobo bus stop, Akowonjo, Lagos., Lagos State, Nigeria 30 Sep - 04 Oct, 2024 NGN195000
6, Alhaji Idowu Street, Beside Eko International School Off Oke Street, Beside Tastee Fried Chicken Eatery, Sobo bus stop, Akowonjo, Lagos., Lagos State, Nigeria 04 - 08 Nov, 2024 NGN195000
6, Alhaji Idowu Street, Beside Eko International School Off Oke Street, Beside Tastee Fried Chicken Eatery, Sobo bus stop, Akowonjo, Lagos., Lagos State, Nigeria 02 - 06 Dec, 2024 NGN195000

At the end of this training, Service Quality and Customer Satisfaction: Tools and Techniques participants will learn to:

  • Establish the importance of setting and reviewing customer service standards
  • Use body language to build trust and rapport face-to-face or over the phone

Communicate more effectively by utilizing active listening and questioning skills

  • Demonstrate how to deal with difficult or demanding customers in a professional manner
  • Set SMARTER objectives and goals to become more productive
  • Utilize stress management techniques to increase job satisfaction
6, Alhaji Idowu Street, Beside Eko International School Off Oke Street, Beside Tastee Fried Chicken Eatery, Sobo bus stop, Akowonjo, Lagos. Aug 19 - 23 Aug, 2024
6, Alhaji Idowu Street, Beside Eko International School Off Oke Street, Beside Tastee Fried Chicken Eatery, Sobo bus stop, Akowonjo, Lagos., Lagos State, Nigeria 02 - 06 Sep, 2024
6, Alhaji Idowu Street, Beside Eko International School Off Oke Street, Beside Tastee Fried Chicken Eatery, Sobo bus stop, Akowonjo, Lagos., Lagos State, Nigeria 30 Sep - 04 Oct, 2024
6, Alhaji Idowu Street, Beside Eko International School Off Oke Street, Beside Tastee Fried Chicken Eatery, Sobo bus stop, Akowonjo, Lagos., Lagos State, Nigeria 04 - 08 Nov, 2024
6, Alhaji Idowu Street, Beside Eko International School Off Oke Street, Beside Tastee Fried Chicken Eatery, Sobo bus stop, Akowonjo, Lagos., Lagos State, Nigeria 02 - 06 Dec, 2024
NGN 195,000.00
USD 700.00
(Convert Currency)

Rosemary Okonkwo +234 803 711 9334

10% discount for 5 or more delegates
GoldStead Faculty

Related Courses

Effective Payroll Management and Accounts Administration: Control and Reconciliation Techniques Effective Payroll Management and Accounts Administration: Control and Reconciliation Techniques

5 days, 12 - 16 Aug, 2024 

2024-08-12 12:08:00 2024-08-12 12:08:00
Lagos State, Nigeria

GoldStead Resources Company Limited

When an organization, be it private or government decide to pay vendors and their employees late, accounts payable can destroy critical vendor and labour relationships, costing the firm or government ...

Cost Estimation Strategies Cost Estimation Strategies

5 days, 26 - 30 Aug, 2024 

2024-08-26 12:08:00 2024-08-26 12:08:00
Lagos State, Nigeria

GoldStead Resources Company Limited

Projects and/or businesses cannot be successful without accurate and timely project cost estimating. Estimating is a practice that occurs throughout the project/ business management lifecycle, and so ...

Managing Operational Risk in Organizations Managing Operational Risk in Organizations

5 days, 12 - 16 Aug, 2024 

2024-08-12 12:08:00 2024-08-12 12:08:00
Lagos State, Nigeria

GoldStead Resources Company Limited

Operational Risk is defined broadly and as a causal risk - the risk of loss due to failures in people, processes, systems or external events. It underlies many other risks, in particular regulatory ...

Navigating Office Politics for Managers Training Navigating Office Politics for Managers Training

5 days, 26 - 30 Aug, 2024 

2024-08-26 12:08:00 2024-08-26 12:08:00
Lagos State, Nigeria

GoldStead Resources Company Limited

Like it or not, every workplace is a political environment. But operating effectively within it doesn’t have to mean destroying, lying or getting dirty. At the upper level, a large part of ...