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Service Quality and Customer Satisfaction: Tools and Techniques Course

By: GoldStead Resources Company Limited

Lagos State, Nigeria

26 - 30 Sep, 2022  5 days

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NGN 120,000

Venue: GoldStead Learning Centre, Plot 6 Alhaji Idowu Street, Off Oke Street, Akowonjo, Lagos

Other Dates

Venue Date Fee  
GoldStead Learning Centre, Plot 6 Alhaji Idowu Street, Off Oke Street, Akowonjo, Lagos, Lagos State, Nigeria 10 - 14 Oct, 2022 NGN120000
GoldStead Learning Centre, Plot 6 Alhaji Idowu Street, Off Oke Street, Akowonjo, Lagos, Lagos State, Nigeria 07 - 11 Nov, 2022 NGN120000
GoldStead Learning Centre, Plot 6 Alhaji Idowu Street, Off Oke Street, Akowonjo, Lagos, Lagos State, Nigeria 12 - 16 Dec, 2022 NGN120000

At the end of this training, Service Quality and Customer Satisfaction: Tools and Techniques participants will learn to:

  • Establish the importance of setting and reviewing customer service standards
  • Use body language to build trust and rapport face-to-face or over the phone

Communicate more effectively by utilizing active listening and questioning skills

  • Demonstrate how to deal with difficult or demanding customers in a professional manner
  • Set SMARTER objectives and goals to become more productive
  • Utilize stress management techniques to increase job satisfaction
GoldStead Learning Centre, Plot 6 Alhaji Idowu Street, Off Oke Street, Akowonjo, Lagos Sep 26 - 30 Sep, 2022
GoldStead Learning Centre, Plot 6 Alhaji Idowu Street, Off Oke Street, Akowonjo, Lagos, Lagos State, Nigeria 10 - 14 Oct, 2022
GoldStead Learning Centre, Plot 6 Alhaji Idowu Street, Off Oke Street, Akowonjo, Lagos, Lagos State, Nigeria 07 - 11 Nov, 2022
GoldStead Learning Centre, Plot 6 Alhaji Idowu Street, Off Oke Street, Akowonjo, Lagos, Lagos State, Nigeria 12 - 16 Dec, 2022
NGN 120,000.00
USD 450.00
(Convert Currency)

Rosemary Okonkwo +234 803 711 9334

10% discount for 5 or more delegates
GoldStead Faculty

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