Advanced Skill Development for Front Desk Officers

To help you make the most of the all-important role of your frontline people. At the end of the training, the participant should be able to: (1) Handle difficult people with skill and professionalism; (2) Manage mails effectively; (3) Apply proven telephone techniques to save time and satisfy callers (4) Become conversant with digital (online) marketing; (5) Practice successful telemarketing; (6) Apply the secrets of assertive (not aggressive) language; (7) Improve communication skills; (8) Improve negotiation skills; (9) Enhance customer service; (10) Dress and groom corporately; and (11) Build a positive image for your company.