By the end of this course "Exceptional Customer Service Course" participants will develop a mindset dedicated to delivering outstanding customer service to both external and internal customers. A by- product of this customer service training program is that it helps build employee loyalty and a better work- environment.
The fundamental purpose of a business is to get and keep customers. The goal is to satisfy customer/client needs at a profit. Your company can only benefit from a strong customer service culture. Some of the benefits of our customer service training are as follows:
- Satisfied customers are converted to loyal customers.
- Excellent customer service can lead to more sales from existing customers.
- Your customers become advocates, creating word of mouth advertising.
- A customer service focused company has reduced employee turnover.
What is customer service?
- Importance of customer service
- Customer service skills
- Different communication vehicles
- Types of barriers
- Delivering effective customer service
- Self- assessments
- Questions and answers
- Rapport with Customers
- Meet customer expectation
Handling Difficult Customers
- How to deal with difficult customers
- Solving the problem
- Structure communication with customers
- Dealing with difficult situation
- Facial expression
- Body posture
| Ikeja. Lagos
||Sep 02 - 04 Sep, 2020
Dr.Kola Adekunle 07035367989, 09090014351
Register 3 participants for the same course and the same dates, get 10% discount
Dr Kola AdekunleMrs Yetunde