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Exceptional Customer Service Course

By: Windsor Training and Consulting Nigeria Limited

Lagos State, Nigeria

02 - 04 Sep, 2020  3 days

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NGN 120,000

Venue: Ikeja. Lagos

By the end of this course "Exceptional Customer Service Course" participants will develop a mindset dedicated to delivering outstanding customer service to both external and internal customers. A by- product of this customer service training program is that it helps build employee loyalty and a better work- environment.

The fundamental purpose of a business is to get and keep customers. The goal is to satisfy customer/client needs at a profit. Your company can only benefit from a strong customer service culture. Some of the benefits of our customer service training are as follows:

  • Satisfied customers are converted to loyal customers.
  • Excellent customer service can lead to more sales from existing customers.
  • Your customers become advocates, creating word of mouth advertising.
  • A customer service focused company has reduced employee turnover.

Course Outline

What is customer service?

  • Importance of customer service
  • Customer service  skills
  • Different communication vehicles

Communication Barrier

  • Types of barriers
  • Delivering effective customer service
  • Self- assessments
  • Questions and answers
  • Rapport with Customers
  • Meet customer expectation

Handling Difficult Customers

  • How to deal with difficult customers
  • Solving the problem

Assertiveness Techniques

  • Structure communication with customers
  • Dealing with difficult situation

Neuro-Lindquist Pre

Body Language

  • Facial expression
  • Body posture
  • Gestures
  • Handshakes
Ikeja. Lagos Sep 02 - 04 Sep, 2020
NGN 120,000.00
(Convert Currency)

Dr.Kola Adekunle 07035367989, 09090014351

Register 3 participants for the same course and the same dates, get 10% discount
Dr Kola AdekunleMrs Yetunde
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