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Essentials of Performance Improvement and Productivity Course

By: LCL Coaches Consultants  

Lagos State, Nigeria

05 - 09 Sep, 2022  5 days

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NGN 165,000

Venue: Interactive Online Live / On-Site Live in Lagos

Other Dates

Venue Date Fee  
Interactive Online Live / On-Site Live in Lagos, Lagos State, Nigeria 05 - 09 Dec, 2022 NGN165000

This program is designed to help participants develop appreciation for increasing levels of productivity and performance irrespective of profession, status or level either as a business practitioner, politician, public office holder or technocrat.

Day One

Performance Management - Introduction

  • What is performance management
  • Objectives of Performance Management
  • Evolution of Performance Management
  • Performance Management System
  • Need for Performance Management
  • Performance Appraisal vs Management
  • Benefits of Performance Management
  • Performance and productivity

Performance Management Systems

  • Development of an Organisation’s Performance Management System
  • Approaches Applicable to Developing a Performance Management System
    • Balance Scorecard
    • Key Performance Indicators Approach (KPIs)

Productivity Overview

· Definitions

· Causes for poor productivity

· Approaches: productivity improvement

· Improving productivity through

  • Staff
  • Quality
  • Cost reduction

· Productivity factor 

· improving staff productivity at workplace: tips

  • The Connection between power napping and productivity

Day Two

Performance Improvement Drivers and Enablers

  • What drives and what enables performance improvement?
  • Your Organisation’s Performance Improvement Goals
  • World-class Improvement Tools
  • Discovering Improvement Opportunities through Observation and Effective Questioning
  • Quantifying Performance Improvement Opportunities
  • Reducing Cycle Times and Increasing Throughput

Approaches to and Uses of Performance Management

  • Measure Individual Performance Management
  • Determine Staff Development Needs
  • Tool to Monitor the Organisation as a Total System

Collecting, Analysing and Presenting Performance Data

  • Optimising Prime Movers
  • Removing Bottlenecks
  • Collecting Data on Current and Potential Performance
  • Aligning Objectives, Measures and Targets to Organizational Strategy
  • Analysing Performance Data and Presenting it in a Compelling Way
  • The Performance Improvement Approach

Day Three

Productivity improvement tools and Methodologies

  • Productivity improvement project road map
  • Tool selection
  • Brainstorming
  • Pareto
  • Why-why method
  • How-how method
  • Ishikawa fish-bone diagram
  • Six Sigma Methodology
  • Re-engineering
  • The 5 S program
  • The 'Focus' methodology
  • Introduction to Process Mapping

Planning the Performance Management System

  • Performance Management Process Design
  • Individual Work Plan – Contents
    • The Job Purpose Statement
    • The Job Description
    • Key Performance Areas (KPAs)
    • The Key Performance Indicators (KPIs)
  • Performance Standards
    • Setting Performance goals
    • Specific goals and measure
  • Setting key performance objectives for individuals and teams
  • Cascading the business plan down through the organization
  • Understanding the competencies associated with effective job performance
  • How to set training and development goals

Day Four

Discovering Processes and Developing a Process Architecture

  • “Process” fundamentals, components, conventions, and a process architecture taxonomy
  • A bottom-up approach to process discovery
  • Using standard frameworks and generic models in top-down approaches
  • Exercising caution when using “off-the-shelf” process reference frameworks
  • Methods for assessing, prioritizing, and selecting processes for transformation
  • Case Study – Using the Process Architecture to assess and support a new initiative

Process Re-engineering

The what and why of business process re-engineering (BPR)

  • Maximising competitive advantage through radical redesign
  • The need for re-engineering
  • Determining what re-engineering is and is not
  • Focusing on the business process
  • Achieving cost reduction and revenue generation goals

Applying the proven CLAMBRE/UML framework for re-engineering

  • Modelling standards: UML and BPMN
  • Customers vs. stakeholders
  • Identifying activities and information structure
  • Creative right-brain thinking

Designing an Implementable and Sustainable Business Process

  • Five common difficulties with process design / redesign
  • Seven common process problems to look out for
  • Using a structured, enabler-based assessment of the as-is process to generate creative ideas for the to-be
  • Characterizing the to-be process – generating and describing features of the to-be process
  • Uncovering unanticipated consequences – an enabler-based assessment of features
  • Establishing the essence (the “what”) of the to-be process before determining “who and how”

Day Five

Managing Performance

  • Monitoring and tracking performance
  • Coaching and leveraging performance
  •  Diagnosis on management style preferences
  • Diagnosis and exercise on situational

Measuring your productivity initiatives

  • Key performance indicators
  • Types of measures
  • Setting targets for cost reduction
  • Benchmarking
  • Types of benchmarking
  • The balanced scorecard
  • The dashboard

Problems Associated With Performance Management

  • The measurement Problem
  • The Judgment Problem
  • Performance appraisals demotivate employees
  • Objectivity of scores
  • Favouritism
  • Inconsistency between different managers
  • Inconsistency between different departments
  • Clarifying Performance Expectations
Interactive Online Live / On-Site Live in Lagos Sep 05 - 09 Sep, 2022
Interactive Online Live / On-Site Live in Lagos, Lagos State, Nigeria 05 - 09 Dec, 2022
NGN 165,000.00(Group Discount Available)
(Convert Currency)

Mr Olusina Lajorin 08033241313, 09026713101

Group discount apply
Executive Coach Olusina Lajorin

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