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ITIL Service Strategy Course

By: McTimothy Associates Consulting LLC  

Rivers State, Nigeria

01 - 02 Dec, 2022  2 day

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NGN 160,000

Get 10.00% off

Venue: Aldgate Hotel: 22, King Perekule Street GRA Phase 2 Port Harcourt Rivers State.

Other Dates

Venue Date Fee  
The Professional Place 12B, Olumoroti Street, Gbagada Phase 2 Estate, Gbagada Lagos., Lagos State, Nigeria 26 - 28 Jan, 2023 NGN155000
The Professional Place 12B, Olumoroti Street, Gbagada Phase 2 Estate, Gbagada Lagos., Lagos State, Nigeria 29 - 31 May, 2023 NGN155000
The Professional Place 12B, Olumoroti Street, Gbagada Phase 2 Estate, Gbagada Lagos., Lagos State, Nigeria 25 - 27 Oct, 2023 NGN155000

ITIL in relation to other publications in the Best Management Practice

  • portfolio
  • Why is ITIL so successful?
  • Service management as a practice
  • Services and service management
  • Basic concepts
  • Governance and management systems
  • The service lifecycle

Service strategy principles

  • Strategy
  • Customers and services
  • Service providers
  • How to define services
  • Strategies for customer satisfaction
  • Service economics
  • Sourcing strategy
  • Service structures in the value network
  • Service strategy inputs and outputs

Service strategy processes

  • Strategy management for IT services
  • Service portfolio management
  • Financial management for IT services
  • Demand management
  • Business relationship management

Service strategy, governance, architecture and ITSM

  • implementation strategies
  • Governance
  • Establishing and maintaining a service management system
  • IT service strategy and the business
  • IT service strategy and enterprise architecture
  • IT service strategy and application development
  • Creating a strategy for implementing service management processes

Organizing for service strategy

  • Organizational development
  • Organizational change
  • Organizational departmentalization
  • Organizational design
  • Organizational culture
  • Functions
  • A logical organization structure for an IT service provider
  • Roles
  • Responsibility model – RACI
  • Competence and training

Technology considerations

  • Service automation
  • Service interfaces
  • Tools for service strategy

Implementing service strategy

  • Implementation through the lifecycle
  • Service strategy implementation activities following a lifecycle
  • approach
  • The impact of service strategy on other lifecycle stages

Challenges, risks and critical success factors

  • Challenges
  • Risks
  • Critical success factors
Aldgate Hotel: 22, King Perekule Street GRA Phase 2 Port Harcourt Rivers State. Dec 01 - 02 Dec, 2022
The Professional Place 12B, Olumoroti Street, Gbagada Phase 2 Estate, Gbagada Lagos., Lagos State, Nigeria 26 - 28 Jan, 2023
The Professional Place 12B, Olumoroti Street, Gbagada Phase 2 Estate, Gbagada Lagos., Lagos State, Nigeria 29 - 31 May, 2023
The Professional Place 12B, Olumoroti Street, Gbagada Phase 2 Estate, Gbagada Lagos., Lagos State, Nigeria 25 - 27 Oct, 2023
NGN 160,000.00
NGN 155,000.00
NGN 155,000.00
NGN 155,000.00
(Convert Currency)

Patience 07034854045; 09080022449; 08058805333

5% Group Discount for 3-5 participants, or 10% Group Discount for 6 and above participants
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