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ITIL Service Strategy CourseBy: McTimothy Associates Consulting LLCRivers State, Nigeria 01 - 02 Dec, 2022 2 day
NGN 160,000Get 10.00% off
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Venue: Aldgate Hotel: 22, King Perekule Street GRA Phase 2 Port Harcourt Rivers State.
Other Dates
| Venue | Date | Fee | |
|---|---|---|---|
| The Professional Place 12B, Olumoroti Street, Gbagada Phase 2 Estate, Gbagada Lagos., Lagos State, Nigeria | 26 - 28 Jan, 2023 | NGN155000 | |
| The Professional Place 12B, Olumoroti Street, Gbagada Phase 2 Estate, Gbagada Lagos., Lagos State, Nigeria | 29 - 31 May, 2023 | NGN155000 | |
| The Professional Place 12B, Olumoroti Street, Gbagada Phase 2 Estate, Gbagada Lagos., Lagos State, Nigeria | 25 - 27 Oct, 2023 | NGN155000 |
ITIL in relation to other publications in the Best Management Practice
- portfolio
- Why is ITIL so successful?
- Service management as a practice
- Services and service management
- Basic concepts
- Governance and management systems
- The service lifecycle
Service strategy principles
- Strategy
- Customers and services
- Service providers
- How to define services
- Strategies for customer satisfaction
- Service economics
- Sourcing strategy
- Service structures in the value network
- Service strategy inputs and outputs
Service strategy processes
- Strategy management for IT services
- Service portfolio management
- Financial management for IT services
- Demand management
- Business relationship management
Service strategy, governance, architecture and ITSM
- implementation strategies
- Governance
- Establishing and maintaining a service management system
- IT service strategy and the business
- IT service strategy and enterprise architecture
- IT service strategy and application development
- Creating a strategy for implementing service management processes
Organizing for service strategy
- Organizational development
- Organizational change
- Organizational departmentalization
- Organizational design
- Organizational culture
- Functions
- A logical organization structure for an IT service provider
- Roles
- Responsibility model – RACI
- Competence and training
Technology considerations
- Service automation
- Service interfaces
- Tools for service strategy
Implementing service strategy
- Implementation through the lifecycle
- Service strategy implementation activities following a lifecycle
- approach
- The impact of service strategy on other lifecycle stages
Challenges, risks and critical success factors
- Challenges
- Risks
- Critical success factors
| Aldgate Hotel: 22, King Perekule Street GRA Phase 2 Port Harcourt Rivers State. | Dec 01 - 02 Dec, 2022 |
| The Professional Place 12B, Olumoroti Street, Gbagada Phase 2 Estate, Gbagada Lagos., Lagos State, Nigeria | 26 - 28 Jan, 2023 |
| The Professional Place 12B, Olumoroti Street, Gbagada Phase 2 Estate, Gbagada Lagos., Lagos State, Nigeria | 29 - 31 May, 2023 |
| The Professional Place 12B, Olumoroti Street, Gbagada Phase 2 Estate, Gbagada Lagos., Lagos State, Nigeria | 25 - 27 Oct, 2023 |
| NGN 160,000.00 | |
| NGN 155,000.00 | |
| NGN 155,000.00 | |
| NGN 155,000.00 |
Patience 07034854045; 09080022449; 08058805333
5% Group Discount for 3-5 participants, or 10% Group Discount for 6 and above participants
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