Nigerian Seminars and Trainings

Search all upcoming seminars, conferences, short management courses and training in Nigeria and around the World

business logo

ITIL Service Strategy Course

By: McTimothy Associates Consulting LLC  

Lagos State, Nigeria

23 - 25 Oct, 2025  3 days

Follow Event

  

NGN 230,000

Get 10.00% off

Venue: 9B, Ololade Odeyemi Close, Anthony Village, Lagos

ITIL in relation to other publications in the Best Management Practice

  • portfolio
  • Why is ITIL so successful?
  • Service management as a practice
  • Services and service management
  • Basic concepts
  • Governance and management systems
  • The service lifecycle

Service strategy principles

  • Strategy
  • Customers and services
  • Service providers
  • How to define services
  • Strategies for customer satisfaction
  • Service economics
  • Sourcing strategy
  • Service structures in the value network
  • Service strategy inputs and outputs

Service strategy processes

  • Strategy management for IT services
  • Service portfolio management
  • Financial management for IT services
  • Demand management
  • Business relationship management

Service strategy, governance, architecture and ITSM

  • implementation strategies
  • Governance
  • Establishing and maintaining a service management system
  • IT service strategy and the business
  • IT service strategy and enterprise architecture
  • IT service strategy and application development
  • Creating a strategy for implementing service management processes

Organizing for service strategy

  • Organizational development
  • Organizational change
  • Organizational departmentalization
  • Organizational design
  • Organizational culture
  • Functions
  • A logical organization structure for an IT service provider
  • Roles
  • Responsibility model – RACI
  • Competence and training

Technology considerations

  • Service automation
  • Service interfaces
  • Tools for service strategy

Implementing service strategy

  • Implementation through the lifecycle
  • Service strategy implementation activities following a lifecycle
  • approach
  • The impact of service strategy on other lifecycle stages

Challenges, risks and critical success factors

  • Challenges
  • Risks
  • Critical success factors

Course Booking

Please use the “book now” or “inquire” buttons on this page to either book your space or make further enquiries.

9B, Ololade Odeyemi Close, Anthony Village, Lagos Oct 23 - 25 Oct, 2025

Registration: 10:00:am - 04:00:am

NGN 230,000.00(5% Group Discount for 3-5 participants, or 10% Group Discount for 6 and above participants)
(Convert Currency)

Tayo Oluwole 07034854045; 09080022449; 08058805333

5% Group Discount for 3-5 participants, or 10% Group Discount for 6 and above participants

Related Courses

Process Management: Mapping and Improvement Course Process Management: Mapping and Improvement Course

3 days, 21 - 23 Aug, 2025 

2025-08-21 12:08:00 2025-08-21 12:08:00
Lagos State, Nigeria

McTimothy Associates Consulting LLC

A diagram is worth a million words. When it comes to understanding and improving processes, the science and art of process mapping becomes very handy. This is the main theme of this course which aims ...

Credit Risk Assessment, Modelling, and Management Credit Risk Assessment, Modelling, and Management

5 days, 11 - 15 Aug, 2025 

2025-08-11 12:08:00 2025-08-11 12:08:00
Lagos State, Nigeria

McTimothy Associates Consulting LLC

Why Attend This Credit Risk Assessment course gives participants a comprehensive overview of the key concepts and methodologies in understanding the drivers of credit risk, modelling tools used for ...

 Certified Compensation and Benefits Professional Certified Compensation and Benefits Professional

3 days, 17 - 19 Jul, 2025 

2025-07-17 12:07:00 2025-07-17 12:07:00
Lagos State, Nigeria

McTimothy Associates Consulting LLC

'Compensation and benefits' is the part of human resources that works behind the scenes. It is usually the specialization in human resources that professionals in the field ...

Accounts Receivable and Credit Policies Management Accounts Receivable and Credit Policies Management

3 days, 04 - 06 Aug, 2025 

2025-08-04 12:08:00 2025-08-04 12:08:00
Lagos State, Nigeria

McTimothy Associates Consulting LLC

A sizable share of a company's working capital is tied up in Accounts Receivable (AR) and this poses a high liquidity risk. In this course, we expand your knowledge and expertise in AR. ...