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ITIL Service Design SD Course

By: McTimothy Associates Consulting LLC  

Lagos State, Nigeria

11 - 13 Dec, 2025  3 days

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NGN 230,000

Get 10.00% off

Venue: 9B, Ololade Odeyemi Close, Anthony Village, Lagos

ITIL in relation to other publications in the Best Management Practice

  • Portfolio
  • Why is ITIL so successful?

Service management as a practice

  • Services and service management
  • Basic concepts
  • Governance and management systems
  • The service lifecycle

Service design principles

  • Service design basics
  • Service design goals
  • Balanced design
  • Identifying service requirements
  • Identifying and documenting business requirements and drivers
  • Design activities
  • Design aspects
  • The subsequent design activities
  • Design constraints
  • Service-oriented architecture
  • Service design models
  • Service design inputs and outputs

Service design processes

  • Design coordination
  • Service catalogue management
  • Service level management
  • Availability management
  • Capacity management
  • IT service continuity management
  • Information security management
  • Supplier management

Service design technology-related activities

  • Requirements engineering
  • Management of data and information
  • Management of applications

Organizing for service design

  • Organizational development
  • Functions
  • Roles
  • Responsibility model – RACI
  • Competence and training

Technology considerations

  • Service design tools
  • Service management tools

Implementing service design

  • Business impact analysis
  • Service level requirements
  • Risks to the services and processes
  • Implementing service design
  • Measurement of service design

Challenges, risks and critical success factors

  • Challenges
  • Risks
  • Critical success factors and key performance indicators

Course Booking

Please use the “book now” or “inquire” buttons on this page to either book your space or make further enquiries.

9B, Ololade Odeyemi Close, Anthony Village, Lagos Dec 11 - 13 Dec, 2025

Registration: 10:00:am - 04:00:am

NGN 230,000.00(5% Group Discount for 3-5 participants, or 10% Group Discount for 6 and above participants)
(Convert Currency)

Tayo Oluwole 07034854045; 09080022449; 08058805333

5% Group Discount for 3-5 participants, or 10% Group Discount for 6 and above participants

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