Nigerian Seminars and Trainings

Search all upcoming seminars, conferences, short management courses and training in Nigeria and around the World

business logo

ITIL Service Design SD Course

By: McTimothy Associates Consulting LLC  

Rivers State, Nigeria

26 Sep - 01 Oct, 2022  6 days

Follow Event

  

NGN 100,000

Venue: Aldgate Hotel: 22, King Perekule Street GRA Phase 2 Port Harcourt Rivers State.

Other Dates

Venue Date Fee  
Aldgate Hotel: 22, King Perekule Street GRA Phase 2 Port Harcourt Rivers State., Rivers State, Nigeria 09 - 10 May, 2022 NGN120000

ITIL in relation to other publications in the Best Management Practice

  • portfolio
  • Why is ITIL so successful?

Service management as a practice

  • Services and service management
  • Basic concepts
  • Governance and management systems
  • The service lifecycle

Service design principles

  • Service design basics
  • Service design goals
  • Balanced design
  • Identifying service requirements
  • Identifying and documenting business requirements and drivers
  • Design activities
  • Design aspects
  • The subsequent design activities
  • Design constraints
  • Service-oriented architecture
  • Service design models
  • Service design inputs and outputs

Service design processes

  • Design coordination
  • Service catalogue management
  • Service level management
  • Availability management
  • Capacity management
  • IT service continuity management
  • Information security management
  • Supplier management

Service design technology-related activities

  • Requirements engineering
  • Management of data and information
  • Management of applications

Organizing for service design

  • Organizational development
  • Functions
  • Roles
  • Responsibility model – RACI
  • Competence and training

Technology considerations

  • Service design tools
  • Service management tools

Implementing service design

  • Business impact analysis
  • Service level requirements
  • Risks to the services and processes
  • Implementing service design
  • Measurement of service design

Challenges, risks and critical success factors

  • Challenges
  • Risks
  • Critical success factors and key performance indicators
Aldgate Hotel: 22, King Perekule Street GRA Phase 2 Port Harcourt Rivers State. Sep 26 - 01 Oct, 2022
Aldgate Hotel: 22, King Perekule Street GRA Phase 2 Port Harcourt Rivers State., Rivers State, Nigeria 09 - 10 May, 2022
NGN 100,000.00
(Convert Currency)

Patience 07034854045; 09080022449; 08058805333

5% Group Discount for 3-5 participants, or 10% Group Discount for 6 and above participants

Related Courses

Managing Project Stakeholders Course Managing Project Stakeholders Course

2 day, 11 - 12 Jul, 2022 

2022-07-11 12:07:00 2022-07-11 12:07:00
Lagos State, Nigeria

McTimothy Associates Consulting LLC

The overall aim of this course is to assist participants to identify project stakeholders and manage their expectations. Participants will learn how to develop stakeholder management plans, ...

Intermediate Tableau Business Intelligence Course Intermediate Tableau Business Intelligence Course

2 day, 28 - 29 Sep, 2022 

2022-09-28 12:09:00 2022-09-28 12:09:00
Lagos State, Nigeria

McTimothy Associates Consulting LLC

Tableau has emerged as one of the most popular Business Intelligence solutions in recent times, thanks to its powerful and interactive data visualization capabilities. You will embark on this ...

Big Data Analytics with Microsoft R Training Big Data Analytics with Microsoft R Training

3 days, 03 - 05 Aug, 2022 

2022-08-03 12:08:00 2022-08-03 12:08:00
Lagos State, Nigeria

McTimothy Associates Consulting LLC

The main purpose of the course is to give students the ability to use Microsoft R Server to create and run an analysis on a large dataset, and show how to utilize it in Big Data environments, such as ...

Effective Complaints Handling Skills Course Effective Complaints Handling Skills Course

2 day, 16 - 17 Nov, 2022 

2022-11-16 12:11:00 2022-11-16 12:11:00
Lagos State, Nigeria

McTimothy Associates Consulting LLC

This training is designed to help participants understand the nature of complaints and how to face, record and find permanent solutions to these complaints. As managers leading teams, you must ...