|
ITIL Service Design SD CourseBy: McTimothy Associates Consulting LLCLagos State, Nigeria 11 - 13 Dec, 2025 3 days
NGN 230,000Get 10.00% off
|
Venue: 9B, Ololade Odeyemi Close, Anthony Village, Lagos
ITIL in relation to other publications in the Best Management Practice
- Portfolio
- Why is ITIL so successful?
Service management as a practice
- Services and service management
- Basic concepts
- Governance and management systems
- The service lifecycle
Service design principles
- Service design basics
- Service design goals
- Balanced design
- Identifying service requirements
- Identifying and documenting business requirements and drivers
- Design activities
- Design aspects
- The subsequent design activities
- Design constraints
- Service-oriented architecture
- Service design models
- Service design inputs and outputs
Service design processes
- Design coordination
- Service catalogue management
- Service level management
- Availability management
- Capacity management
- IT service continuity management
- Information security management
- Supplier management
Service design technology-related activities
- Requirements engineering
- Management of data and information
- Management of applications
Organizing for service design
- Organizational development
- Functions
- Roles
- Responsibility model – RACI
- Competence and training
Technology considerations
- Service design tools
- Service management tools
Implementing service design
- Business impact analysis
- Service level requirements
- Risks to the services and processes
- Implementing service design
- Measurement of service design
Challenges, risks and critical success factors
- Challenges
- Risks
- Critical success factors and key performance indicators
Course Booking
Please use the “book now” or “inquire” buttons on this page to either book your space or make further enquiries.
9B, Ololade Odeyemi Close, Anthony Village, Lagos | Dec 11 - 13 Dec, 2025 |
Registration: 10:00:am - 04:00:am
NGN 230,000.00 | (5% Group Discount for 3-5 participants, or 10% Group Discount for 6 and above participants) |
Tayo Oluwole 07034854045; 09080022449; 08058805333
Related Courses

5 days, 09 - 13 Sep, 2025
McTimothy Associates Consulting LLC

3 days, 11 - 13 Sep, 2025
McTimothy Associates Consulting LLC

3 days, 17 - 19 Jul, 2025
McTimothy Associates Consulting LLC