Basic Front Desk and Customer Service Skills

As a front desk/customer service officer in an organization, how do you handle several people and requests simultaneously with professionalism and poise? Providing excellent customer service is the most important thing a front-desk officer does. This 5-day intensive program is always designed to equip front desk and customer service officers with the necessary skill required to man the front desk effectively and create positive first impression. In this course we are also going to look at what customer service is and isn't and identify how you can understand and provide good customer service.

Learning Objectives: At the end of this 5-day intensive programme, participants will be able to:

• Make first impressions using basic front desk and customer service etiquettes
• Apply strategies for remembering names.
• Recognize how one's attitude affects service standards
• Develop the key strengths of the most highly effective front desk officer.
• Master ways to develop & maintain a positive, customer focused, attitude
• Enhance customer service skill and build a positive image for their organisation
• Learn the secrets of effective communication while developing their listening and questioning skills
• Handle difficult people with skill and professionalism.
• Understand when to escalate
• Apply telephone techniques to save time and satisfy callers.