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Social Customer Service Management Course

By: McTimothy Associates Consulting LLC  

Rivers State, Nigeria

18 - 19 Jul, 2022  2 day

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NGN 75,000

Venue: Aldgate Hotel: 22, King Perekule Street GRA Phase 2 Port Harcourt Rivers State.

Other Dates

Venue Date Fee  
Aldgate Hotel: 22, King Perekule Street GRA Phase 2 Port Harcourt Rivers State., Rivers State, Nigeria 16 - 17 Sep, 2022 NGN75000

The image of an organisation is only as good as the image of its front liners. What does your front office say about your company? Any organisation that strives for excellence, distinction, and success, must ensure that there is apt projection of the company at the front desk as well as on the social media which today is the first point of customer contact with your business. This programme equips the front desk officer with the savvy and panache required to create the right impression for the organisation with your customer/guests. People involved in communicating with customers will find this workshop enhances their skills and confidence in handling customer interactions.

The workshop will enable participants to increase their effectiveness in projecting a professional image, relationship building, information exchange, active listening, complaints handling, and generating greater customer satisfaction and loyalty. The course also looks at and implement how front office add real time/bottom line value by implementing and managing online/social media marketing right from the front office.

Target Competencies

  • Communication skills with customers
  • Customer orientation
  • Emotional control
  • Empathic outlook
  • Flexibility
  • People reading
  • Self-confidence
  • Social medial management
Aldgate Hotel: 22, King Perekule Street GRA Phase 2 Port Harcourt Rivers State. Jul 18 - 19 Jul, 2022
Aldgate Hotel: 22, King Perekule Street GRA Phase 2 Port Harcourt Rivers State., Rivers State, Nigeria 16 - 17 Sep, 2022
NGN 75,000.00
(Convert Currency)

Tayo Oluwole 07034854045; 09080022449; 08058805333

5% Group Discount for 3-5 participants, or 10% Group Discount for 6 and above participants

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