Social Customer Service Management Course

The image of an organisation is only as good as the image of its front liners. What does your front office say about your company? Any organisation that strives for excellence, distinction, and success, must ensure that there is apt projection of the company at the front desk as well as on the social media which today is the first point of customer contact with your business. This programme equips the front desk officer with the savvy and panache required to create the right impression for the organisation with your customer/guests. People involved in communicating with customers will find this workshop enhances their skills and confidence in handling customer interactions.

The workshop will enable participants to increase their effectiveness in projecting a professional image, relationship building, information exchange, active listening, complaints handling, and generating greater customer satisfaction and loyalty. The course also looks at and implement how front office add real time/bottom line value by implementing and managing online/social media marketing right from the front office.

Target Competencies

• Communication skills with customers
• Customer orientation
• Emotional control
• Empathic outlook
• Flexibility
• People reading
• Self-confidence
• Social medial management