Why Attend

The Branch Manager is the most important role at the Branch, responsible for running the branch like a business. To customers, Branch Managers are the senior representative of the Bank, and no one at the Bank knows their customers better. Successful banks have Branch Managers who are trained to motivate and supervise staff, effectively manage branch resources, maximize customer relationships, and work to achieve the Bank's goals.

The Branch Manager Training Program

Based on global best practices in branch management training, the Branch Manager Training Program provides your Branch Managers with the knowledge and skills they need to be the best they can be. Comprehensive training on all job responsibilities includes:

• Overview of Banking Training
• Roles and Responsibilities of Branch Managers
• Products and Services Training
• Branch Manager Transactions Training
• Branch Leadership Training
• Branch Coaching and Mentoring Training
• Advanced Branch Customer Service Training
• Sales Coaching Training
• Branch Performance Management Training
• Branch Manager Compliance, Security and Risk Training

The Branch Manager Training Program may be deployed as an eLearning, classroom or blended program, with comprehensive skill development using case studies, activities, role-plays, evaluation and testing, and final Branch Manager certification followed by in-branch mentoring and ongoing . The program is completely customizable with the Bank's products, policies, procedures and systems, or it can be deployed as off-the-shelf training.

Branch managers should create more customers, attend to more complex demands, sell more volumes and manage their subordinates. To keep an eye on performance, branch managers must make their branch members perform for profit.

Contents

• Branch Manager's Role
• Performance Management
• Problems Solving
• Technical Expertise
• Branch Development/Training
• Communication
• Assuring Quality
• Optimal Resource Availability

Course Booking

Please use the “book now” or “inquire” buttons on this page to either book your space or make further enquiries.