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Developing Competent and Functional Communications

By: Tom Associates Training  

Lagos State, Nigeria

10 - 12 Aug, 2022  3 days

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NGN 155,000

Venue: 5/7 Alade Lawal Street, Off Ikorodu Road, Anthony Village, Lagos

Other Dates

Venue Date Fee  
5/7 Alade Lawal Street, Off Ikorodu Road, Anthony Village, Lagos, Lagos State, Nigeria 28 - 30 Nov, 2022 NGN155000

This programme can run as an online or classroom training (Available also for Customised Training by Duration, Venue and Fee)

Course Contents

Day One

Variety of Communication

• Skills for face-to-face

• Use of body-language

• Skills for telephone communication

Formal and Informal Communication

• Planned communication- meetings, conferences, presentations

• Casual communication – face-to-face conversation, phone calls, emails.

Communication Structures

• Downward communication

• Upward communication

• Lateral communication.

Situational Leadership Communication

• Communication that tells/directs

• Communication that sells

• Communication that collaborates

• Communication that delegates

• Communication in situations of crisis

• Intelligent delivery of bad news

• Communication clarity: speaking in specifics, speaking in generalities, speaking in ambiguities.

Day Two

Applying emotional Intelligence for communication

• Communicating with motivating language

• Use communication to create rapport and build trust

• Credible communications and communicating to be credible

• Caring communication styles

• Communications that motivate.

Communication to Create Employee Engagement

• On-going Communications:

  • what the employee gets
  • what the employee gives
  • sense of belonging
  • employee perception of growth and development.

• Communications styles of a change leader

• Communicating as a team leader

• Discretionary communication

Communication Skills and Stakeholder Management

• Why effective communication is important to Stakeholder Management

  • Communication with stakeholders
  • Decision making and problem solving
  • Enhanced image for the employee and the organization.

Day Three

Writing Competently for Effective Communication

• Planning the writing

• Organising thought before writing

• Researching for facts

Today’s Communication Technology Tools

• The internet

• Social Media

• Direct Message (DM)

• Instant Message (IM)

• SMS Text Messaging

• Emails

5/7 Alade Lawal Street, Off Ikorodu Road, Anthony Village, Lagos Aug 10 - 12 Aug, 2022
5/7 Alade Lawal Street, Off Ikorodu Road, Anthony Village, Lagos, Lagos State, Nigeria 28 - 30 Nov, 2022

Registration: 08:30:am - 03:30:am

NGN 155,000.00(VAT Inclusive)
(Convert Currency)

Mr Abiodun Toki 08033019120

LIVE-ONLINE: N135,000 CLASSROOM: N155,000 3 – 4 participants: 5% discount 5 or more participants: 10% discount

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