Achieving Administrative Excellence

Top administrative skills involves much more than checking tasks off your to-do list. It requires taking a leadership mindset to ensure you are prioritizing the right things and making the right decisions.

Designed for administrative professionals, this program develops key administration management competencies, with a specific focus on communication skills, problem solving, decision making, and working within a dispersed work environment. The goal is to participants become an effective resource for peak performance within your organization.

Learning Objectives

• Hold more effective dialogues with leadership at all levels
• Apply creative solutions to administrative problems and opportunities
• Make better decisions about workload management based on leadership priorities
• Improve your relationship with your boss and the others you support
• Increase your efficiency by self-managing the way you think and respond
• Employ a leadership mindset to achieve peak performance

Program content

• Prioritizing personal and organizational objectives
• Thinking more proactively with an executive frame of mind
• Identifying root causes and underlying issues from an organizational perspective
• Presenting updates and solutions with confidence
• Building on the strengths of inter-generational team members
• Developing your critical listening skills
• Holding more effective dialogues with leadership at all levels
• Collaborating with remote team members
• Applying critical thinking tools for improved problem/opportunity analysis and decision making
• Using mind-mapping and force field analysis to uncover and explore creative solutions 
• Communicating upwards with power

For whom

This course is designed exclusively for administrative professionals including:

Executive Assistants, Office administrators and administrative assistants

Coordinators and Customer service executives