This popular course examines best practice behaviors and systems to productively contribute to a professional work team. This includes practical tools and techniques to empower you to rapidly develop your communication, organizational and customer engagement abilities to expand both your role and your opportunities.
- Professionalism, career management and personal motivation
- Effective communication
- Differentiate communication styles
- Creating a positive first impression
- Assertive communication
- Manage workplace interactions
- Dealing with multiple managers
- Telephone etiquette
- Time management is self-management
- Business etiquette
Administrators, executive secretaries, existing or prospective office managers/ senior administrators and others who perform related functions.
The training methodology combines lectures, discussions, group exercises and illustrations. Participants will gain both theoretical and practical knowledge of the topics. The emphasis is on the practical application of the topics and as a result participant will go back to the workplace with both the ability and the confidence to apply the techniques learned to their duties.