Managing the IT department of your Organization

In order to accomplish the goals desired, you will need to have a good strategic and tactical plan. You will need a basic roadmap on where you are now and where you are going. You would also need to determine the best way on how to get from point A to point B. finally, you would need to make sure you have the means to get to your final destination.

This workshop provides Managers/IT professionals with a comprehensive set of tools and techniques needed to manage the IT department of their organization to be more effective and productive.

Content

Roles and Responsibilities of IT Managers

• Securing Organizations’ Assets
• Developing IT Policies and Procedures
• Strategic Planning and Goals Setting
• Data Management
• Management Information Systems
• Information Assurance

IT Governance

• Overview of IT Governance
• Problems with IT Governance
• Frameworks
• Business/IT Alignment

IT Financial Management

• Financial Process: Budgeting, IT Accounting and Charging
• ITIL Processes
• Key Performance Indicators (KPIs)
• IT Service Management

Configuration Management

• Software Management
• Configuration Management Database
• Maintenance Systems
• Guidelines and Standards

Corporate Sourcing

• Inventory Management
• Procurement
• Auditing

Staff Training and Development

• IT Career Path
• Staff Selection and Criteria
• Staff Training and Development

IT Managers Skills

• Good Communication
• Leadership Skills
• Teamwork
• Delegation and Motivation

Business Continuity and Backup Strategy

• Protecting and Recovering Content
• Backup and Restore for Disaster Recovery

For Whom: CIOs, Heads of Departments, IT Professionals, System Analysts, Database Administrators, Data Managers, Servers Managers, Network Engineers, Systems/Security Administrators, IT Development Managers and others who perform related functions.