Facility Operations and Maintenance Management Courseperations a

Participants become familiar with:

• Concepts Underpinning Facilities Management and Maintenance
• Management of Buildings and Facilities in Changing Times
• Change Drivers in Maintenance and Tools for Maintenance Prioritization
• Facilities Management and Maintenance Work Execution & Outsourcing Trends
• Basic Techniques of Post Occupancy Evaluation.

Content

• Facilities personnel recruiting
• Position descriptions
• Training and management
• Developing an effective work order request and tracking system
• Preventive maintenance
• Custodial services
• Communication (written and oral)
• Writing effective contracts
• Key Performance Indicators (KPI)
• Negotiating with vendors
• Creating and managing operating and capital budgets

Training Methodology

The training methodology combines lectures, discussions, group exercises and illustrations. Participants will gain both theoretical and practical knowledge of the topics. The emphasis is on the practical application of the topics and as a result participant will go back to the workplace with both the ability and the confidence to apply the techniques learned to their duties.