Personal Assistants and Secretaries’ Skills - Essential

After completing this course, participants will be able to:

• Adapt to the manager’s needs and style of working.
• Take initiative when needed.
• Develop social intelligence.
• Develop basic business acumen.
• Understand the importance of office management.
• Listen actively.
• Represent your manager.
• Handle difficult people and situations.

Content

Working with your Manager

• Competencies of an Elite PA/EA
• Communication Evolution Tool
• Adjusting Your Style for a Better Approach:

Managing the Office

• Delegation Below, Sideways and Upwards
• Rules for Successful Delegation
• Delegating to Profiles
• Negotiation with Multiple Managers

Social Media Management

• Steps to Help You Manage social media.
  • How Often:
  • Dealing with Negative Comments:
  • Do I Need to Check with Anyone?
  • If in Doubt, Don’t Post It!!!
  • Using Photos/Videos – rules
  • Sharing Information:
  • Engagement:
  • Monitoring:
  • Physical Posting vs Auto Posting:

Work – Life Balance

• Distress versus Eustress?
• Causes of Stress
• Major Signs and Symptoms of Stress
• Control your Cortisol.
• Mindfulness

For Whom:

Personal Assistants, Executive Assistants, Front Desk Officers, Secretaries, and others who perform related duties in the workplace.

Training Methodology

The training methodology combines lectures, discussions, group exercises and illustrations. Participants will gain both theoretical and practical knowledge of the topics. The emphasis is on the practical application of the topics and as a result participant will go back to the workplace with both the ability and the confidence to apply the techniques learned to their duties.